Remote – CS Specialist

Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

협력을 중시하고 개인의 성장을 장려하는 전문적이고 역동적인 근무 환경을 찾고 계신가요?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us

젊은 열정과 탁월함을 향한 헌신을 갖춘 재능 있고 열정적인 인재들로 구성된 우리 팀에 합류하세요. 지금 지원하고 함께 잠재력을 발휘해 보세요

POSITION: Remote – CS Specialist (Korean – English), (6-month contract), (10PM-7AM)

직책: Remote – 고객 서비스 스페셜리스트 (한국어–영어) (6개월 계약) (오후 10시–오전 7시)

WHO WE ARE:
저희는 누구인가요:

I
nnovature BPO

provides 
business

and 
technology outsourcing services

to clients in North America and Asia Pacific Region. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate "can-do" attitude and foster a collaborative and mutually supportive environment.

Innovature BPO는 북미 및 아시아 태평양 지역의 고객에게 비즈니스 및 기술 아웃소싱 서비스를 제공합니다. 저희는 생산성과 효율성을 높이고 측정 가능한 결과를 제공함으로써 고객이 고성과 기업으로 성장하고 장기적인 관계를 구축할 수 있도록 지원합니다. 저희의 목표는 최고의 인재를 유치하고, 개발하며, 유지하는 것이며, 직원들에게 도전 과제를 제공하고, "할 수 있다"는 태도를 보여주며, 협력적이고 상호 지원적인 환경을 조성하는 데 전념하고 있습니다.

In 2024, Innovature BPO was proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we've cultivated. We're committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

2024년, Innovature BPO는 긍정적이고 지원적인 근무 환경을 조성하기 위한 노력의 일환으로 Great Place to Work 인증을 자랑스럽게 받았습니다. 저희 직원 중 92%가 Innovature BPO를 훌륭한 직장이라고 평가했으며, 이는 일반 기업의 평균인 59%를 훨씬 웃도는 수치입니다. 이 놀라운 통계는 저희가 구축해 온 독창적이고 긍정적인 문화를 잘 보여줍니다. 저희는 지속적으로 근무 환경을 개선하고, 직원들에게 더 많은 권한을 부여하며, 함께 더 밝은 미래를 만들어 나가겠다는 약속을 다지고 있습니다.

For more information about us, please access 

PROJECT BRIEF (6-month project):

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members' physical and mental well-being through a holistic care approach.

프로젝트 개요 (6개월 프로젝트):

저희 고객사는 미국에 본사를 둔 헬스케어 회사로, 전통적인 치유 방법과 현대적인 의료 서비스를 결합하여 다양한 커뮤니티에 맞춤형 민감한 헬스케어 서비스를 제공합니다. 이들은 전인적 케어 접근 방식을 통해 회원들의 신체적·정신적 건강을 증진시키고, 전반적인 웰빙을 촉진하는 것을 목표로 하고 있습니다.

ONBOARDING DATE:
 
입사 예정일:
From November 2025 
2025년 11월부터

WORK LOCATION:
REMOTE

근무지:
호치민시 1군 데탐 거리 159C, 디스트릭트 빌딩

Remote or Onsite 재택 근무 또는 오피스 출근 가능

WORKING HOURS: 근무 시간:

• This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone - 
  10:00PM – 7:00AM
  (Vietnam time), Monday through Sunday. 이 직무는 미국 고객과 직접 소통해야 하므로 미국(캘리포니아) 시간대에 맞춰 근무해야 합니다. 근무 시간은 베트남 시간 기준 오후 10시부터 오전 7시까지, 월요일부터 일요일까지입니다.
• You will be scheduled for 
  9-hour shifts
   (break time included), working 
  5 days per week
  , with two days off each week. 하루 9시간 근무(휴게 시간 포함), 주 5일 근무, 주 2일 휴무입니다.
• Public holidays will follow the US calendar. 공휴일은 미국 공휴일 달력을 따릅니다.

WHAT YOU WILL BE DOING: 담당 업무:

• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person 회원, 가족, 및 제공자가 의료 혜택 및 계획을 이해할 수 있도록 돕고, 이를 전화, 이메일 또는 직접 대면을 통해 명확히 설명합니다.
• Solve members'issues by finding the cause and explaining the solution. Escalate complex problems to management when needed 회원의 문제를 해결하기 위해 원인을 파악하고 해결책을 설명합니다. 복잡한 문제는 필요한 경우 관리팀에 보고하고 조치를 취합니다.
• Participate in calls to help retain members 회원 유지를 돕기 위한 통화에 참여합니다.
• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training 정책을 준수하고 운영이 원활해질 수 있도록 개선 사항을 제안하며, 회의 및 교육에 적극적으로 참여합니다.
• Comply with all healthcare regulations and maintain confidentiality 모든 의료 규정을 준수하고 기밀을 철저히 유지합니다.
• Accurately document member interactions in the system 회원과의 상호작용을 시스템에 정확히 기록합니다.
• Be open to regular feedback and coaching for improvement 개선을 위한 정기적인 피드백과 코칭을 수용합니다.
• Perform other tasks as needed 필요에 따라 기타 업무를 수행합니다.

WHAT WE ARE LOOKING FOR: 자격 요건:

• Excellent command of Korean equivalent to TOPIK Level 5 TOPIK 5급에 해당하는 우수한 한국어 능력
• English – Intermedidate communication required
   
  영어 – 중급 의사소통 능력 필수
  .
• Preferred candidate with customer service experience, but not mandatory. 고객 서비스 경험이 있는 지원자를 선호하지만 필수는 아닙니다.

WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

혜택:

저희는 모든 사람을 공정하고 존엄하게 대하며, 삶과 일에 대한 건강한 균형을 유지하고 긍정적이고 즐거운 근무 환경을 조성하기 위해 노력합니다. 아래와 같은 매력적인 혜택을 제공합니다:

• Attractive salary (including base salary, night shift allowance, and other allowances such as transportation and phone). 매력적인 급여 (기본급, 야간 근무 수당, 교통비 및 통신비 등의 각종 수당 포함)
• Other bonuses: project completion bonus for excellent performance, and responsibility allowance if selected as Deputy Team Lead. 기타 보너스: 우수한 성과 시 프로젝트 완료 보너스 지급, 부팀장(Deputy Team Lead) 으로 선발될 경우 직책 수당 지급
• Opportunities to convert to a full-time position after completing the project. 프로젝트 종료 후 정규직 전환 기회 제공