IT Helpdesk Support

4 days ago

Manila, National Capital Region, Philippines Cayuse Philippine Delivery Center Full time ₱25,000 - ₱50,000 per year

Company Description:

Cayuse Philippine Delivery Center is a subsidiary company of Cayuse Commercial Services which centered around serving its people and its clients, while continuing to honor the tradition from which it came. Through tenure and experience, we offer:

  • Managed Services and Staff Augmentation utilizing domestic and cost-effective geographical resources
  • Collaboration with a minority-owned enterprise that actively contributes to the empowerment of Native American communities
  • A leadership team that brings extensive experience and a proven track record of success
  • High quality delivery to Fortune 1000 clients
  • Customer-centric, personalized solutions supported by KPIs and SLAs
  • Outstanding client satisfaction, with numerous long-standing contracts surpassing a decade
  • A provider of world-class technology and expert business process services for over 16 years

Role Description:

The IT Helpdesk Support provides customer service solutions within service level agreements using company and project quality and quantity standards.  It includes providing prompt, reliable, and accurate information to customers while maintaining effective communications. This position offers a full time remote work setup.

Qualifications

  • 3-5 years of relevant experience in IT Helpdesk role
  • Bachelor's degree in Information Technology or any Computer Science related course
  • Ability to change system settings via control panels or system preferences
  • Ability to take phone contacts and answer emails simultaneously
  • Foundation in Microsoft Office applications
  • Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
  • Sound analytic and cognitive ability to troubleshoot technical problems.
  • Previous experience with remote control software is mandatory
  • Know how to use remote software to control desktop to complete troubleshooting and fix issues.

  • Knowledge of Outlook/Office 365 troubleshooting

  • Know how to fix frozen Office desktop software

  • Know how to launch Outlook in Safe Mode
  • Know how to fix add-ins that crash
  • Know how to delete and create new Outlook profiles

  • Knowledge of Windows Operating System

  • Know how to use FSC Scan to clean Windows OS system

  • Printer install and troubleshooting

  • Know how to test the IP address

  • Know how to install or remove the printer driver
  • Know how to troubleshoot various print quality issues

  • IP Address Familiarity

  • Know how to use the ping command and what it does

  • Know what IP config /renew and /release is and what it does

  • Internet troubleshooting

  • Know how to clear cache, import bookmarks, update client software and testing issues in multiple clients

  • Know what the difference is between a patch cable and cross over

  • Network troubleshooting

  • Know how to test wired and wireless connectivity, including cabling failures

  • Mapping Network drives

  • Know how to add and remove mapped drives.

  • Microsoft OneDrive

  • Know how to troubleshoot OneDrive issues, including user log-in knowledge and connectivity issues

  • Know how to solve OneDrive freezing or not loading
  • Know how to install and uninstall OneDrive client on desktop

  • Microsoft Teams

  • Know how to troubleshoot video and audio issues and client not loading

  • Know how to install and uninstall Microsoft Teams application on desktop

  • Active Directory

  • Know to to reset or set passwords

  • BitLocker

  • Know the fundamentals of BitLocker and how it functions to troubleshoot issues

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