IT Helpdesk Specialist

4 days ago

Manila, National Capital Region, Philippines Nidec Motor Philippines Corporation Full time ₱250,000 - ₱500,000 per year

About the role

To provide helpdesk Support and resolve problems to the end user's satisfaction.

What you'll be doing

  1. Provide IT Helpdesk support to customers.
  2. Respond and address end user's concerns related to IT and escalate as needed.
  3. Document details of all calls, emails and update ticketing system appropriately.
  4. Monitor Daily Backup Manila Systems
  5. Troubleshoot general computer / server problems

What we're looking for

  1. Bachelor's degree in information technology, Computer Science, Computer Engineering or any related degree.
  2. With 1 - 2 Years of relevant IT technical support or customer service.
  3. Working knowledge of PC's and laptops.
  4. Ability to troubleshoot a wide range of technical issues.
  5. Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
  6. CCNA, CompTIA (A+,Network+), ITIL V3 is an advantage but not a must.
  7. Good communication skills.
  8. Amenable to work on graveyard shift.

What we offer

At Nidec Motor Philippines Corporation, we are committed to providing a supportive and rewarding work environment for our employees. As an IT Helpdesk, you can expect:

  • Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package
  • Meal, Transportation, Rice, Clothing Allowance
  • Paid Leaves – We provide leave benefits to allow employees to take time off work – 20 Vacation, 20 Sick (convertible to cash if unused)
  • Guaranteed Midyear Pay and 13th month pay
  • HMO for employees and qualified dependents
  • Productivity and Perfect Attendance Incentive; Performance-based Merit Increase
  • Hybrid Work Setup: 2 days onsite work, 3 days work from home
  • Business Travel – We provide opportunities to employees in qualified roles to visit other Nidec global sites
  • Life / Personal Accident Insurance
  • Study Assistance

About us

Nidec Motor Philippines Corporation (NMPC) is the leading provider of value-based solutions to all business platforms of its parent company, Nidec Corporation, a manufacturer of large and small precision motors based in Kyoto, Japan. As a shared service resource for the Nidec group of companies, Nidec Motor Philippines Corporation (NMPC) provides value-based solutions to all business platforms of Nidec and its service portfolio includes Administrative Services, Financial Services, Sales and Marketing Services, IT Services, Supply Chain Management Services, Technical Engineering Services and Procurement Services.

Through our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.

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