Operations Manager

5 days ago

Manila, National Capital Region, Philippines Manila Ocean Park Full time $80,000 - $120,000 per year

Job Summary:

The Operations Manager oversees the day-to-day functioning of the hotel and theme park, ensuring smooth coordination across all departments to deliver exceptional guest experiences, optimize operational efficiency, and maximize profitability. This role requires a hands-on leader with strong multitasking, people management, and service quality skills.

Key Responsibilities:

Operational Oversight:

  • Supervise and coordinate the activities of all departments including Front Office, Housekeeping, F&B, Maintenance, Park Operations, Security, and Guest Services.
  • Monitor daily operations in both the hotel and theme park to ensure standards are met and any issues are addressed promptly.
  • Ensure proper staffing, scheduling, and resource allocation to handle guest volumes and peak times.

Guest Experience & Service Quality:

  • Ensure all guests receive high-quality service across both hotel and park facilities.
  • Handle guest feedback and complaints professionally and efficiently.
  • Drive initiatives to enhance customer satisfaction and loyalty.

Team Leadership & Staff Management:

  • Lead, motivate, and train department heads and their teams to deliver top-tier performance.
  • Conduct performance reviews, coaching, and development plans for operational staff.
  • Foster a culture of teamwork, accountability, and service excellence.

Financial & Resource Management:

  • Work with the Finance team to monitor operational budgets and control costs.
  • Identify and implement cost-effective measures while maintaining quality standards.
  • Ensure inventory and procurement processes are well-managed.

Health, Safety & Compliance:

  • Ensure compliance with health, safety, and environmental regulations.
  • Oversee implementation of standard operating procedures (SOPs) and emergency response protocols.
  • Conduct regular audits and inspections of the hotel and park areas.

Strategic Support:

  • Support the General Manager in achieving business targets, developing operational strategies, and preparing reports.
  • Provide input on pricing, promotions, and events to boost business performance.
  • Assist in planning new facilities, events, or service enhancements.

Key Requirements:

  • Education:
    Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Experience:
    3- 5 years of progressive experience in hotel or theme park operations, with at least 2 years in a managerial role.

Skills:

  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Familiarity with hotel and park management systems.
  • Ability to handle pressure and make quick decisions.

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