
Operations Manager
4 days ago
Job Summary:
The Operations Manager oversees the day-to-day functioning of the hotel and theme park, ensuring smooth coordination across all departments to deliver exceptional guest experiences, optimize operational efficiency, and maximize profitability. This role requires a hands-on leader with strong multitasking, people management, and service quality skills.
Key Responsibilities:
Operational Oversight:
- Supervise and coordinate the activities of all departments including Front Office, Housekeeping, F&B, Maintenance, Park Operations, Security, and Guest Services.
- Monitor daily operations in both the hotel and theme park to ensure standards are met and any issues are addressed promptly.
- Ensure proper staffing, scheduling, and resource allocation to handle guest volumes and peak times.
Guest Experience & Service Quality:
- Ensure all guests receive high-quality service across both hotel and park facilities.
- Handle guest feedback and complaints professionally and efficiently.
- Drive initiatives to enhance customer satisfaction and loyalty.
Team Leadership & Staff Management:
- Lead, motivate, and train department heads and their teams to deliver top-tier performance.
- Conduct performance reviews, coaching, and development plans for operational staff.
- Foster a culture of teamwork, accountability, and service excellence.
Financial & Resource Management:
- Work with the Finance team to monitor operational budgets and control costs.
- Identify and implement cost-effective measures while maintaining quality standards.
- Ensure inventory and procurement processes are well-managed.
Health, Safety & Compliance:
- Ensure compliance with health, safety, and environmental regulations.
- Oversee implementation of standard operating procedures (SOPs) and emergency response protocols.
- Conduct regular audits and inspections of the hotel and park areas.
Strategic Support:
- Support the General Manager in achieving business targets, developing operational strategies, and preparing reports.
- Provide input on pricing, promotions, and events to boost business performance.
- Assist in planning new facilities, events, or service enhancements.
Key Requirements:
- Education:
Bachelor's degree in Hospitality Management, Business Administration, or a related field. - Experience:
3- 5 years of progressive experience in hotel or theme park operations, with at least 2 years in a managerial role.
Skills:
- Strong leadership and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Familiarity with hotel and park management systems.
- Ability to handle pressure and make quick decisions.
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