IT Administration Officer

2 days ago

Mandaluyong City, National Capital Region, Philippines Connect OS Full time ₱15,000 - ₱30,000 per year


Primary
Focus

The I.T Administration Officer's role is to request,
organise and process a range of I.T services and documents for the Client.

This is done while working amongst a team of IT
Administration Officers by retrieving our customers' requirements and
contacting our vendors to organise the relevant services.

The officer is also responsible for retrieving,
maintaining and processing documents related to various IT services, accounts, invoices,
job sheets, expenses and licensing.

Reporting directly to IT Vendor Manager the officer
will need to ensure responsibilities are completed successfully and delivered
in full.

Key
Responsibilities

  • Order and maintain records of telecommunication and
    data services
  • Telephone, Cellular, FAX, NBN,
    Fibre, ADSL
  • Ensure all IT accounts are paid in full and on time
  • Retrieve, record and process IT
    Invoices
  • Communicate with vendors when
    required
  • Maintain store locator system, application licenses
  • Process management requirements
  • Expense forms, Travel,
    Accommodation, Meetings
  • Evaluating and processing of external documentation
  • Change of Ownership forms

Maintain purchases made by the
department and adhering to payment terms and conditions


Teamwork
and Relationships

  • Work closely with other IT department teams and
    various departments internally to deliver exceptional services across the
    business
  • Establish and maintain strong relationships with
    all stakeholders of the business and vendors
  • Demonstrate great teamwork and foster positive
    communication with all colleagues
  • Promote and demonstrate a 'can do' attitude

General
Responsibilities

  • Provide quality information to the IT Operations Manager
    in all areas of responsibilities
  • Aid assistance and support to other team members in
    performance of their roles and responsibilities
  • Act in accordance with all policies, procedures
    practices and guidelines
  • Take all reasonable care for your own and others
    safety and wellbeing
  • Always maintain the highest standard of privacy and
    confidentiality

 

Qualifications,
Experience and Skillsets

  • Demonstrated focus on customer service excellence
  • Excellent telephone manner and language
    communication skills 
  • Basic understanding of IT infrastructure and
    technologies
  • Completion of Year 12 (VCE) preferred
  • Certificate in Business Administration highly
    regarded
  • Skilled in MS Excel (populating and maintaining
    spreadsheets)
  • Demonstrated high degree of self-motivation
  • Must possess strong written and verbal
    communication skills
  • Highly organized and with an ability to priorities
    and multitask
  • A preparedness to take the initiative and a strong
    desire to achieve results
  • Excellent analytic skills and the ability to make
    major decisions
  • A preparedness to take the initiative and a strong
    desire to achieve results
  • Able to adapt to the demands of our agile and rapid
    environment

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