Inside Sales Representative

2 weeks ago

Makati City, National Capital Region, Philippines Booth & Partners Full time
Job Description

Why you'll love Softchoice

At Softchoice, our purpose is to unleash the potential of people and technology. We believe there is no success without team success. We foster a culture of inclusion and fairness where diverse backgrounds, experiences, and perspectives are valued. Our goal is to empower every employee with opportunities to grow, succeed, and make a meaningful impact. Together, we work to make life better for our people, our customers, our partners, and our communities.

The impact you will have

As an Inside Sales Representative (ISR), you will support some of Softchoice's largest and most diverse enterprise and strategic customers. This role is a critical part of our customer support and growth model, balancing customer success with business performance. You will be involved in multiple areas of the customer lifecycle, from forecast management to customer integration projects, allowing you to directly influence business outcomes and customer satisfaction.

What you'll do

  • Work as part of a unified account team in close partnership with inside and outside sales teams
  • Research and fulfill quote requests while providing complex reporting and analysis
  • Manage and maintain customers' annuity and renewal business
  • Stay current on technology trends, pricing programs, and customer-specific selling processes
  • Build strong relationships with sales representatives, vendors, customers, and internal teams
  • Collaborate with cross-functional departments to deliver an exceptional customer experience
  • Work closely with Account Management and internal stakeholders to support ongoing customer needs
  • Partner with vendors and technology partners to secure optimal pricing, product availability, and alternative solutions
  • Maintain and update non-standardized customer documentation accurately and confidently
  • Support project-based activities such as forecasting equipment delivery, coordinating specialized deliveries, and tracking project progress
  • Collaborate as a team to reduce escalations and proactively mitigate customer risk
Requirements

What you'll bring to the table

  • At least 2 years of B2B customer service or support experience
  • Experience managing high volumes of customer requests and shared inboxes
  • Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint
  • Experience in the IT industry is an advantage
  • Familiarity with Microsoft licensing programs is an advantage
  • Experience using enterprise reporting tools such as Power BI is an advantage
  • Experience working with Salesforce is an advantage
Benefits

Benefits

  • Great Place to Work–Certified company
  • Premium HMO coverage
  • Holistic employee experience programs
  • Rewards and performance incentives
  • Monthly engagement activities
  • Career advancement opportunities
  • Paid referral program

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