Reservations Supervisor

3 hours ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

Work Setup: Onsite (Cebu City)

Shift: Rotating/Shifting

Requirements:

  • Bachelor's degree
  • At least 3 years of experience in travel reservations - customer service in the BPO industry (flight/tours/hotel/rentals)
  • At least 2 years in a supervisory/leadership role
  • Proficient in using GDS platforms
  • Sales experience
  • Preferably available to start immediately

Responsibilities:

  • Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
  • Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
  • Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
  • Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

Upon regularization:
- 10 VL, 10 SL, 5EL
- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)

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