Guest Relations Expert

2 days ago


Lipa City, Calabarzon, Philippines iCXeed Philippines Inc. Full time ₱200,000 - ₱250,000 per year

We are seeking a dedicated and experienced Guest Relations Expert to join our team. The ideal candidate will play a vital role in delivering exceptional service to our guests by assisting with hotel bookings, managing travel-related transactions, and ensuring a seamless guest experience. If you are passionate about hospitality and have a proven track record in customer support within the travel or hotel industry, we want to hear from you

Key Responsibilities:

  • Manage and resolve guest inquiries related to hotel bookings, travel arrangements, and stay experiences through various communication channels (email, phone, and chat).
  • Provide accurate and timely information about account's offerings, policies, and procedures.
  • Handle booking modifications, cancellations, and special requests efficiently while ensuring guest satisfaction.
  • Assist guests in navigating issues related to payments, travel transactions, and other logistical concerns.
  • Coordinate and assist with ocular visits for prospective clients, ensuring all arrangements meet guest and company standards.
  • Collaborate with internal teams to ensure seamless operations and resolve guest complaints or concerns promptly.
  • Identify and recommend opportunities to enhance the guest experience by gathering and acting on feedback.

Qualifications:

  • Proven experience in customer support roles, preferably in hotel booking, travel transactions, or hospitality.
  • Strong communication skills with a professional and empathetic demeanor.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Familiarity with hotel reservation systems, travel platforms, and customer support tools.
  • A detail-oriented approach and problem-solving mindset.
  • Experience coordinating or assisting with ocular visits is a plus.


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