Collections Contingency Expert

2 days ago

Lipa City, Calabarzon, Philippines iCXeed Philippines Inc. Full time ₱1,500,000 - ₱3,000,000 per year

As our Collections Contingency Expert, you'll take charge of ensuring our financial processes stay strong by managing overdue accounts and driving debt recovery efforts with professionalism and care. Every conversation you lead and every resolution you reach contributes directly to the stability and growth of our business.

If you're someone who thrives on clear communication, strategic problem-solving, and hitting targets, this role will feel like your perfect fit. You will collaborate with your colleagues to efficiently manage accounts, emphasizing collection and recovery efforts.

Key Responsibilities:

  • Connect with international customers and debtors via phone, email, and written correspondence to recover long-outstanding debts.
  • Locate and initiate contact with debtors to facilitate payment discussions and resolve overdue balances.
  • Negotiate repayment terms and settlements, always aiming for win-win outcomes.
  • Keep accurate, detailed records of all communications, agreements, and payments.
  • Ensure full compliance with global debt collection laws and regulations in all recovery activities.
  • Collaborate with internal teams to resolve disputes and gather relevant account information.
  • Deliver professional and empathetic customer service while navigating sensitive conversations.
  • Monitor agreed payment plans and follow up as needed to ensure timely receipts.
  • Use debt collection software and tools to manage accounts, prioritize outreach, and meet monthly recovery targets.
  • Stay current on industry best practices, tools, and compliance requirements.

Qualifications:

  • Bachelor's degree in a related field or equivalent work experience.
  • Previous experience in debt collection or a related field is preferred but not mandatory.
  • Strong communication and negotiation skills.
  • Ability to handle difficult and sensitive conversations with debtors.
  • Attention to detail and accuracy in record-keeping.
  • Knowledge of relevant debt collection laws and regulations.
  • Proficiency in using collection software and computer applications.
  • Excellent time management and organizational skills.
  • Ability to work both independently and as part of a team.
  • Commitment to maintaining ethical collection practices.

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