Butler, VIP F&B International

3 days ago

Paranaque City, Calabarzon, Philippines Solaire Resort Full time ₱1,200,000 - ₱2,400,000 per year

Position Summary
A Butler (KOREAN) can provide general information and answer the inquiries of all guests and is fully knowledgeable about the hotel services and facilities, the hours of operation, all dally activities and functions taking place in the hotel, as well as being fully knowledgeable on key personnel at hotel and corporate offices. They provide services timely and efficiently. They must make patrons feel welcome, secure, and relaxed. It helps to promote and create a good impression for the image of the outlet. They carry the perfect smile, make eye contact and strive for excellence. At work, he should perform the Core Values of the company, follow Solaire's mission and vision.

Job Responsibilities

  • Maintain high-quality Vilas presentation and readiness
  • Keep work areas and pantries in excellent condition
  • Provide personalized, attentive guest service
  • Demonstrate responsibility, teamwork, and awareness of guest preferences
  • Serve food and beverages with excellent customer care
  • Attend training to improve skills and knowledge
  • Follow emergency and safety procedures
  • Resolve guest issues with empathy and follow-up
  • Interact professionally and confidentially with guests
  • Communicate effectively with team and departments
  • Assist with VIP arrivals and departures
  • Greet and bid farewell to guests sincerely
  • Support smooth guest arrival and departure processes
  • Know valet operations and hotel services
  • Handle guest belongings and delivery standards correctly
  • Collect, report, and act on guest feedback and complaints
  • Update guest profiles confidentially
  • Maintain grooming and uniform standards
  • Promote a caring, positive working culture
  • Behave discreetly and uphold confidentiality

Requirements

  • Fluent in Mandarin (spoken, reading, writing) for Chinese, Malaysian, or Taiwanese; Korean for Koreans
  • Bachelor's degree in hospitality or related field
  • 21 years old and above
  • Male (min 5'8") or Female (min 5'6") with a professional appearance
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Fluent in English; additional languages are a plus
  • Experience in five-star hotels, resorts, cruises, or casinos preferred (1-2 years as a butler or in Food & Beverage)
  • Knowledge of F&B operations, suite dining, food, wine, and spirits is advantageous
  • Flexible to work any shift, long hours required
  • Effective communication with all staff levels and management
  • Excellent guest relations and communication skills
  • Basic knowledge of Concierge, Housekeeping, and Front Office
  • Casino operation knowledge is a plus
  • Physically capable of chores like turn down, luggage handling, errands, and event support
  • Keeps up with local and international current events relevant to guest activities
  • Skilled in planning and creating guest itineraries; knowledgeable about city areas
  • Able to communicate with all levels of Team Members effectively and Management
  • Extensive knowledge in Food & Beverage
  • Extensive knowledge in Butler Service Operations
  • Extensive Knowledge in Safety and Sanitation
  • Extensive Knowledge in House Keeping Operations
  • Willing to work in long hours and shifting schedules

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