Voice & Telephony Systems Manager

3 days ago

Quezon City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱900,000 - ₱1,200,000 per year

Voice & Telephony Systems Manager

Location: Quezon City

Work Shift: Night Shift / Shifting Schedule (between 7 PM – 9 PM)

Work Setup: Onsite

Level: Managerial

Job Summary

We are seeking a highly skilled Voice & Telephony Systems Manager to lead the administration, design, and support of IP Telephony, Video Conferencing, and Genesys PureCloud solutions. The ideal candidate will bring Level 3 (L3) technical expertise in Cisco IPT, VoIP protocols, and Avaya Recording, while also driving successful migration, implementation, and optimization of communication platforms.

Key Responsibilities

  • Provide day-to-day support and maintenance of Genesys PureCloud solutions.
  • Lead migration and implementation of Genesys PureCloud platforms.
  • Monitor and manage project progress, ensuring timely and successful delivery.
  • Create documentation, SOPs, and knowledge base materials.
  • Handle incident and service request management with quick resolution.
  • Coordinate and manage team activities, collaborating across multiple support groups.
  • Conduct regular platform reviews to ensure performance and user satisfaction.
  • Serve as the main point of contact for stakeholders regarding Genesys PureCloud initiatives.

Skills & Qualifications

  • Strong hands-on experience in troubleshooting Genesys PureCloud solutions.
  • Proven background in migration and implementation of Genesys PureCloud.
  • Deep knowledge of call flows, inbound/outbound campaigns, call recordings, and call monitoring.
  • Expertise in Cisco IPT, VoIP protocols (SIP, H.323, MGCP, SCCP), Jabber, and Avaya Recording.
  • Solid understanding of Gateway configuration, SIP trunking, and dial plans.
  • Ability to identify root causes using Genesys logs and tools, and communicate issues effectively to vendors.
  • Knowledge of network routing, VoIP protocols, SIP responses, and handshake communication.
  • Strong leadership and stakeholder management skills.

What We Offer

  • Competitive Total Rewards Package
  • Target Variable Incentives
  • Medical Plan (HMO) from Day 1 + Free Dependents
  • Life Insurance Coverage
  • Paid Time-Off Benefits & Sick Leave Conversion
  • Night Differential Pay
  • Employee Referral Program
  • All Government-Mandated Benefits

Take the lead in driving world-class voice communication systems. Join us today as a Voice & Telephony Systems Manager

Job Type: Full-time

Application Question(s):

    1. Total Relevant Years of Experience as a Voice Engineer in the BPO Industry:

  • Total Relevant Years of Experience as a Voice/Genesys PureCloud Engineer:

  • Is your CCNA certification active?

  • Active Viber Number:

  • Active Email Address:
  • Current Salary:
  • Expected Salary:
  • Availability for Interview (Please indicate preferred dates/times):
  • Are you open to working in either BGC or Quezon City?
  • Are you open to a flexible and/or night shift schedule?
  • Are you amenable to work onsite?
  • Do you have any family members, partners, or acquaintances currently working at or applying to R1?
  • Have you been previously employed by R1:

Work Location: In person

  • Telephony Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱480,000 - ₱600,000 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • BPO Telephony Associate Manager

    4 days ago

    Quezon City, National Capital Region, Philippines Svenbjorn Full time ₱144,000 - ₱1,800,000 per year

    Graduate of a 4 to 5-year course preferably in Computer Science or any IT related coursesAt least 5+ years' experience in administering, installing, configuring, supporting and designing full-scaleTelephony System, PBX, Adjuncts, CMS, SIP and related devices/technologiesTeam player with good interpersonal skills – can easily relate with people in various...

  • IT Telephony support

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Ben Edictio Corporated Full time ₱360,000 - ₱480,000 per year

    This is possibly minimum of 6 months Months Project Based employment (Client is finalizing the details) : It is still a Full time job that you will be having a full-time schedule but as project employee, it is a contractual type to our client for a minimum of 6 Months .* Your contract will be under our company but you will be deployed to our client. Our...

  • Enterprise IP Telephony

    3 days ago

    Mandaluyong City, National Capital Region, Philippines YONDU INC. Full time $30,000 - $50,000 per year

    Job Description:Preferable some Hands-on experience on TelephonyTelephone HandsetsInstall and setup phones, Remove and store phones, New store setups, Conference room support, Headset support, Dialtone issues, Cannot dial issues, Troubleshoot Call Quality, Jabber Soft Phone, Hardware MCS Cisco support, CallManager Support, Unity Voicemail Support, E911...

  • System Engineer

    4 days ago

    Mandaluyong City, National Capital Region, Philippines GUR LAVI, CORP. Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:The System Engineer (Project-Based) will be responsible for managing, installing, troubleshooting, and maintaining telephony systems, structured cabling, and CCTV systems. This role requires strong technical expertise and hands-on field experience in telecom, network hardware, and physical infrastructure. The engineer will provide first- and...

  • System Engineer

    2 days ago

    Quezon City, National Capital Region, Philippines Zenshin Systems Corporation Full time ₱480,000 per year

    As a Senior Systems Engineer, you will be responsible for sales and customer relationships for the products and services of the company.Duties:Discuss and present to clients' possible solutions provided by the company (Presales Work)Assist the team in the deployment of products sold by the company (Deployment)Assist clients with problems related to...

  • IT/Marketing (Remote – International Candidates only)

    4 days ago

    Quezon City, National Capital Region, Philippines The Firm Exp. Full time ₱400,000 - ₱800,000 per year

    About Us:We are a fast-growing law firm committed to providing exceptional legal services while embracing innovation, technology, and modern marketing strategies. We are seeking a versatile IT amp; Marketing Specialist to join our team and help us strengthen our digital presence while ensuring smooth technical operations.Position Overview:This role blends IT...

  • Sr. Genesys Engineer

    2 days ago

    Quezon City, National Capital Region, Philippines ibex Full time ₱1,200,000 - ₱2,400,000 per year

    Team: Central Genesys Cloud Teamibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing,...

  • Voice Associate

    3 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱336,000 - ₱348,000 per year

    Voice Associate (Onsite – Bridgetowne | Night Shift | Weekends Off)Job Overview:We are currently seeking Graduate of Bachelor's Degree or Associate Graduate/College Graduate (Non-Allied Courses) (with or without license — Allied Sciences; Social Sciences; Social Work; Human Services) for a Voice, Onsite position located in Bridgetowne, Quezon City. This...

  • Associate Manager – Telecoms

    1 week ago

    Quezon City, National Capital Region, Philippines iSearch Global Human Capital Solutions, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:System administration, operation, troubleshooting and maintenance• PBX• Adjuncts• CMS• SBC• IVR• Voicemail• Traffic measurement and Analysis• DRP / contingency set-up "support"Ensuring SLA commitments are metPM / routine checks implementationProject Implementation• Project management support and monitoring• UAT (Users'...