Associate Manager – Telecoms
1 week ago
Job Description:
System administration, operation, troubleshooting and maintenance
• PBX
• Adjuncts
• CMS
• SBC
• IVR
• Voicemail
• Traffic measurement and Analysis
• DRP / contingency set-up "support"
Ensuring SLA commitments are met
PM / routine checks implementation
Project Implementation
• Project management support and monitoring
• UAT (Users' Acceptance Test)
• Resource management
• Vendor and clients relations
• Creating advisory and other communications required to support the project
Security Management
• Periodic check of long distance access
• Implementation of security measure like PIN activation and expiration, system password change
• Data storage and retention
• Securing access to PBX or similar systems
• Implement configuration changes as per approved hardening policies
Data Management
• Maintaining an updated technical design document
• Configuration of PABX systems including VDNs, vectors and splits and also CMS configurations.
• Systems backup and translations
• QOS management
• Security designs, management
Training and Education
• Development of user guide or reference/ documentation
• Survey on products and services
• Cost/Usage Awareness campaign
• Training, orientation or demonstration
• Technology upkeep (trends, issues, and directions)
Prepare reports for Management monitoring
and evaluation
• Ensuring timely generation and submission of accurate reports
General Safety and Security
• Protects the organization's assets by upholding the principles of the Quality Information Security
Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's
business functions.
COMPETENCY REQUIREMENTS:
Knowledge in configuring PBX systems, Cisco Unity, Webex Cloud Experience, Adjuncts, CMS, Oracle SBC
and Media gateways
Knowledge in transmission, switching technologies, concepts, products and operations.
Capable in troubleshooting and maintaining PBX systems and adjuncts
Basic understanding of Telco services (T1/E1, IP/SIP Trunking) with regards to voice
Knowledge in cabling and wire support systems, technologies, standards and specifications.
Knowledge in DRP systems, alternative systems and redundancy setups and configuration.
Knowledge in different internal communications facilities systems and technologies.
Knowledge in different Fraud prevention techniques and set-up.
Organizational and decision making skills.
Must have effective interpersonal and communications skills
Creative thinker.
Attentive to details.
Ability to work well under pressure, multi-task and meet demanding deadlines
Strong organizational skills and attention to detail required
Able to establish, implement and continuously improve the quality information security policies assigned to
him / her.
Able to establish structure and procedures to protect classified information.
Able to report information security related incidents without any delay to the right authority. Example: All
information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of
confidentiality.
Able to participate during training, orientation and awareness programs pertaining to QISMS.
OTHER REQUIREMENTS:
Reports to: IT Manager/ IT Sr. Manager
Graduate of a 4 to 5-year course preferably in Computer Science or any IT related courses
At least 5+ years' experience in administering, installing, configuring, supporting and designing full-scale
Telephony System, PBX, Adjuncts, CMS, SIP and related devices/technologies
Team player with good interpersonal skills – can easily relate with people in various levels of organization
At least 1-2 years operations management responsibilities
Industry certification an advantage
Willing to work on shifting work schedules and extended hours.
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