Telephony Engineer

5 days ago

Quezon City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱480,000 - ₱600,000 per year

We are ActionLabs

We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver Managed Services Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations.

Brief Description of Work and Responsibilities:

The Telephony Engineer is a part of Information Technology Infrastructure function. This team is responsible for all phases of the Core Voice Platform Infrastructure delivery from architecture to daily operations. The team operates at a significant scale, supporting over 75,000 connected endpoints in a Cisco Telephony environment.

  • Ensure platform service performance through pro-active monitoring, alerting, and tool automation.
  • Support day-to-day operations of Cisco IPT environment (Webex Calling, UCM, CUC, Expressways)
  • Support day-to-day operations of Oracle SBC environment (4600,4900)
  • Work in Service Now to assist in Ticket resolution for MAC or trouble requests.
  • Maintain Telephony Platform's currency through the implementation of upgrades, patches, etc.
  • Responsible for providing tier 2 support for video conferencing and AV issues. Platforms supported include live streaming video broadcast for internal and external audiences, webcasting, web collaboration, mobile video, video conferencing and digital signage.
  • Assist in configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment to include infrastructure, conference room, desktop, and mobile codecs.
  • Maintain platform documentation and updates.
  • Assist in configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment to include infrastructure, conference room, desktop, and mobile codecs.

Job Types: Full-time, Permanent, Fixed term

Contract length: 12 months

Pay: Php40, Php50,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Employee stock ownership plan
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Can start immediately?
  • What is your expected salary for this role?

Experience:

  • Cisco Telephony (Webex Calling, UCM, CUC, Expressways): 3 years (Preferred)
  • Session Initiation Protocol: 3 years (Preferred)
  • Telephony: 3 years (Preferred)

Work Location: In person

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