
Customer Service Specialist
4 days ago
The Customer QA Specialist responsible for overseeing the activities of the Sales Coordinators and ensuring accurate and efficient support to the Sales team.
DUTIES AND RESPONSIBILITIES
- Responsible in overseeing sales coordinators in generating order confirmation, sales order forms, and other internal documents needed to fulfill customer request accurately and efficiently
- Monitors accounts receivables in accordance with the company's goal of optimizing cash flow and minimizing the risk of bad debts
- Responsible in the timely follow up and reminders to customers on invoice and payment status
- Ensures proper coordination with other departments with regards to sales-related transactions and processes
- Prepares reports that covers the metrics of the sales department: Sales Graph, agenda/minutes for sales meetings, etc.
- Updates customer mailing list for distribution of marketing and advertising correspondences
- Acts as deputy in cases of Customer Service Supervisor's absence
MINIMUM REQUIREMENTS
- Bachelor's Degree in any of the following: Marketing, Management, Communications, or other related courses
- At least 1 year of experience as sales coordinator or other administrative positions
- Knowledge of principles and processes in customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Working knowledge in Microsoft Office, (Excel and PowerPoint), SAP, and QuickBooks
- Knowledge of administrative and clerical procedures and systems
Job Type: Full-time
Pay: Php21, Php24,000.00 per month
Application Question(s):
- Are you willing to work full onsite from Mondays to Fridays?
Education:
- Bachelor's (Preferred)
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
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