Premium Telco Account CSRs

7 days ago

Santa Rosa City A, Philippines iQor Full time ₱420,000 per year

Customer Service Representative (Work-In-Office)

Welcome to a Great Place for Great Careers

At iQor, our Customer Service Representatives are more than voices on the phone—they're the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it's solving a problem or creating a moment of care.

From your very first day, you'll be supported by a team that's committed to helping you grow. Along the way, you'll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

  • Take inbound calls with energy, empathy, and professionalism.
  • Connect with customers, listen closely, and offer the right solutions.
  • Build trust with clients and teammates by being dependable and supportive.
  • Handle customer needs with care, aiming to resolve issues on the first call.
  • Deliver excellent service while learning how to meet customer experience goals.
  • Share product knowledge in a clear, friendly way that helps customers.

Who We're Looking For

  • At least 18 years old and a High School/Senior High graduate
  • Strong English communication skills
  • Customer service or BPO experience is a plus, but not required
  • A positive, dependable attitude with a willingness to learn
  • Comfortable using a computer and navigating online tools

Why You'll Love Working at iQor

  • Competitive pay and allowances with monthly incentives.
  • HMO benefits for you, plus options to enroll up to 5 dependents.
  • Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
  • Night differential pay, group life insurance, and free onsite medical care.
  • Training, coaching, and quarterly appraisals to support your career growth.

Ready to build great careers for success? Click 'Proceed' to start your journey as an iQor Customer Service Representative

Job Type: Full-time

Pay: Php18, Php35,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Application Question(s):

  • Please provide your active email address:
  • Do you have BPO experience (agent role)? Yes or No

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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