Customer Service Representative

16 hours ago

Bridgetowne IPI Pasig CIty, Philippines WorldBridge Solutions Full time

Job Summary The CSR for a Telco Sales Account is responsible for providing exceptional customer support while actively promoting and selling telecommunications products and services. This role involves handling inquiries, resolving issues, processing account-related requests, and identifying opportunities to upsell or cross-sell telco solutions such as mobile plans, broadband, TV packages, and value-added services. Key Responsibilities Customer Service -Handle inbound and/or outbound calls, chat, or email inquiries related to telco products, billing, service activation, upgrades, and technical concerns. -Provide accurate, clear, and timely information to customers. -Resolve issues such as service interruptions, device setup, SIM activation, roaming concerns, and general account assistance. -Ensure excellent customer experience by maintaining professionalism, empathy, and efficiency. -Sales & Upselling -Identify customer needs and recommend appropriate telco products and services. -Upsell or cross-sell mobile postpaid plans, broadband packages, devices, add-ons, and promotions. -Meet or exceed monthly sales targets (e.g., new activations, upgrades, add-ons). -Process sales orders, plan changes, and contract renewals accurately. Qualifications -Open to any educational attainment. -No experience needed. -Strong communication skills (verbal and written). -Ability to work in shifting schedules and fast-paced environments. -Virtual Hiring Process. -Paid Training. Earn up to ₱21,000 - 27,000 per month with allowance + incentives and HMO.

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