Team Lead Order to Cash

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You'll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

PURPOSE OF ROLE

The Team Leader – Order To Cash is accountable for the Delivery of the in-scope processes in line with the Service Partnership Framework, for the assigned specialism(s) – Credit & Customer Master Data, Non-Trade Billing, Cash Application, Collections & Dispute Management, Reconciliation & Reporting.

Working with the Service Delivery Manager, Continuous Improvement team, Global Process Owners and Project Managers as part of the wider Global Finance Transformation team, the Team Leader will ensure effective process delivery, ensure process improvement opportunities are recorded and submitted to the appropriate forum(s), and ensure that Global Transformation Programmes are supported as required.

The Team Leader is responsible for maintaining high standards of accuracy, timeliness and compliance in the OTC cycle within their specialism(s).

JOB ROLE AND RESPONSIBILITIES:

The scope of the role will continue to broaden, but key areas of responsibility are as follows:

People

 Set an example with high levels of personal integrity, always 'doing the right thing'

 Lead and manage performance of the team.

Partnership

 Ensure delivery of in-scope services within the Service Partnership Framework, recognising the sensitive balance of credit risk with customer engagement and loyalty.

 Interact with a wide range of internal /external stakeholders.

Operational

 Ensure compliance with (group, regional and market) policies, tax, legal, statutory, regulatory and fiscal requirements of each country to mitigate financial risks.

 Actively seek to deliver a better level of service for a lower cost through continuous improvement.

Other

 Coordinate and participate in internal and external audits.

 Own and drive improvement projects across multiple complex and evolving business models.

 Have an understanding of the end-to-end process areas, the interdependencies with the wider team to optimise the end-to-end solution to a common business aligned viewpoint.

 Present (when required) process related content summarised to the appropriate level relevant to stakeholders in the organisation.

SKILLS AND EXPERIENCE REQUIRED:

 +5 years of experience supervising teams within the Order To Cash process. Experience in GBS / Shared Services, fast-moving consumer Goods (FMCG) companies, and experience working in a multinational and multicultural environment.

 Strong collaboration and partnership mindset, ability to work in a matrix organisation.

 Delivery focussed mindset.

 Experience of complex, fragmented finance systems landscapes.

 Good communication, presentation, and interpersonal skills and the ability to work effectively with diverse and cross-functional teams.

 Credit Management qualification, Associate degree in Finance, or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.