Customer Support Associate

13 hours ago

Taguig, National Capital Region, Philippines Lennor Metier Consulting Philippines Full time ₱180,000 - ₱300,000 per year

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Shared Services company in their search for a Customer Support Associate based in BGC, Taguig

Engagement: Permanent | Direct Hire

Work Setup: 1 week Onsite, 3 weeks WFH

Location: BGC, Taguig City

The role

We are looking for a Customer Support Associate who will primarily handle email and chat inquiries, with minimal voice support when needed. This role is ideal for fresh graduates who want to start a career in customer experience and prefer a written-focused support environment.

As part of the team, you will help ensure customers receive timely, accurate, and professional assistance—delivered in a calm, friendly, and composed manner. You will work in a hybrid setup providing both flexibility and on-site collaboration opportunities.

Your Responsibilities:

  • Handle customer concerns through email and chat; take occasional calls when required.
  • Provide accurate information and resolve issues while upholding excellent service standards.
  • Document interactions and update customer information in internal systems.
  • Follow communication guidelines, workflows, and quality requirements.
  • Escalate complex or sensitive cases to the appropriate departments.
  • Maintain a professional, calm, and composed tone in all customer interactions.
  • Meet performance goals such as response time, quality scores, and customer satisfaction.

What we're looking for:

  • Bachelor's degree required (Fresh graduates are welcome to apply).
  • Strong written communication skills, with clear and grammatically correct responses.
  • Good verbal communication skills for minimal voice interactions.
  • Ability to remain calm and composed, even in challenging situations.
  • Comfortable navigating multiple systems or tools.
  • Willing to work in a hybrid setup (1 week onsite, 3 weeks WFH).
  • Amenable to work in BGC, Taguig City.

Why Join this Opportunity?

  • Be part of a newly established shared services team — you'll join at a foundational stage where your work truly matters and your ideas can help shape processes.
  • High growth potential — with the team expanding, there are plenty of opportunities for skill development, role progression, and long-term career growth.
  • Supportive and positive work environment — work with leaders who value collaboration, learning, and open communication.
  • Hybrid flexibility — enjoy a balanced setup with 1 week onsite and 3 weeks working from home.

Ready to take the next step in your career? Submit your application now

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

Job Type: Full-time

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Work from home

Application Question(s):

  • What's your current salary?
  • What's your expected salary?
  • What's your notice period?

Work Location: In person

  • Customer Support Associate

    12 hours ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleCustomer Support Associate (Travel)Job TitleCustomer Support Associate - TravelPurpose of the Role:Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.In this role, you...

  • Customer Support Associate

    1 week ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleCustomer Support Associate Job Title Customer Support AssociatePurpose of the Role:Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.In this role, you will:Provide...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱40,000 - ₱60,000 per year

    As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:Manage guest bookings in our booking engine; Guesty Assist guests organising their escape to our Tiny Houses Respond to and manage all customer enquiries from various...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:Manage guest bookings in our booking engine; GuestyAssist guests organising their escape to our Tiny HousesRespond to and manage all customer enquiries from various channels...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱24,000 - ₱48,000 per year

    As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:Manage guest bookings in our booking engine; Guesty Assist guests organising their escape to our Tiny Houses Respond to and manage all customer enquiries from various...

  • Airline Customer Support Associate

    3 days ago

    Taguig, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱240,000 - ₱320,000 per year

    About the role As an Airline Customer Support Associate - Travel Account, you will be responsible for providing exceptional customer service to our airline partners and their passengers. Working within a fast-paced contact centre environment, you will be the primary point of contact for a wide range of customer inquiries and requests, ensuring a seamless...

  • Associate II, Customer Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time ₱250,000 - ₱500,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description:Position Summary:The Deployment Center Associate II plays a crucial role in managing the check-in, check-out, and follow-up processes for various sites scheduled for deployment. This position involves monitoring the Deployment Center inbox, handling customer and...

  • Customer Service Associate

    4 days ago

    Taguig, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Associate, located in Metro Manila. The Customer Service Associate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Day-to-day tasks include answering calls and...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱80,000 - ₱120,000 per year

    Key Responsibilities:Handle customer inquiries through email, chat, and other communication channels.Resolve issues related to user accounts, payments, and platform performance.Escalate complex issues to relevant departments and ensure timely resolution.Maintain accurate documentation of all customer interactions.Partner with internal teams to enhance...

  • Customer Support Associate

    5 days ago

    Taguig, National Capital Region, Philippines Canon Business Services ANZ Full time ₱250,000 - ₱500,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet...