Client Success Manager

2 days ago

Manila, National Capital Region, Philippines Bamboo Works Full time $1,000 - $1,600
We're Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we're hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships.

This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise.

Location: Remote (Philippines)
Engagement: Full-Time, Independent Contractor
Working Hours: Primarily PH hours (with flexibility for occasional client calls)
Monthly Salary: $1,000–$1,600 (higher for exceptional experience) + commissions

What You'll Do

  • Conduct structured discovery calls with inbound leads to understand hiring needs

  • Confidently present our services and tailor solutions to client requirements

  • Guide clients through each recruitment stage — calibration, shortlisting, interviews, onboarding

  • Maintain communication during sourcing and follow up after candidate presentations

  • Act as the primary account manager once roles are closed, ensuring client satisfaction and retention

  • Proactively identify upsell or expansion opportunities within existing accounts

  • Handle client-facing admin such as NDAs, contracts, and service agreements

  • Build and manage your own pipeline through consistent, high-quality outreach and follow-up

What We're Looking ForRequirements (Non-Negotiable)

  • Fluent English — exceptional speaking and writing skills

  • Strong communication — structured, confident, and personable

  • Professional presence — calm, trustworthy, articulate

  • University degree (business, marketing, communications, or related fields preferred)

  • Tech-savvy and business-oriented — quick to grasp new industries and roles

  • Empathetic sales approach — persuasive without being pushy

Must-Have Experience

  • 2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role

  • Hands-on experience running discovery calls and managing client accounts

  • Proven success managing the full client lifecycle — from lead to long-term relationship

  • Ability to nurture B2B relationships and drive ongoing client satisfaction

  • Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants)

Bonus Points For

  • Experience working with international clients (US, UK, AUS, EU, UAE)

  • Startup or high-growth environment experience

  • Strong CRM discipline and organizational skills
  • Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.)
Recruitment Process

  1. Initial Interview

  2. Interview with the Co-Founders

  3. Offer & Onboarding

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