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Client Success Specialist

2 days ago

Manila, National Capital Region, Philippines La La La Wine & Marketing Full time

About Us

Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

Position Overview

We are seeking a Client Success Specialist to ensure clients achieve their goals and have a positive experience with our products/services. This role is ideal for someone proactive, communicative, and client-focused.

Key Responsibilities

  • Serve as the primary point of contact for clients.
  • To conduct introduction meeting with prospect clients.
  • Monitor client satisfaction and address concerns promptly.
  • Provide guidance and support on products/services.
  • Collaborate with internal teams to improve client experience.
  • Track client metrics and prepare reports on success outcomes.

Requirements

  • Diploma or degree in Business, Marketing, or related field.
  • 1–2 years experience in client success, account management, or customer service.
  • Strong English communication skills (written and verbal).
  • Proactive, problem-solving mindset.
  • Comfortable using CRM tools or client tracking software.

Benefits:

  • 5-day work week
  • Government-mandated Public Holidays
  • 13th-month pay
  • Fully remote work setup

Office Locations: Remote job

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted candidates will be contacted. Thank you for your interest in joining our company.

Working hour: Monday to Friday, 9am-6pm

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Application Question(s):

  • What is your expected salary range for this role?
  • What type of work arrangement are you open to? (Contract- Fulltime, Freelance - Project-based or Part-time)
  • How many years of relevant work experience do you have for this position?

Work Location: Remote