
Visa Documentation Specialist
4 days ago
Responsibilities
- Manage large amounts of emails and client facing virtual meetings
- Retain clients
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools and immigration/visa policies.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Types: Permanent, Fixed term
Contract length: 3 months
Pay: From Php20,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Work Location: Remote
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