IT Specialist

JOB OVERVIEW:

The IT Specialist plays a vital role in ensuring the seamless operation of the Power Business Unit's computer systems and digital infrastructure. This position is responsible for the implementation, maintenance, and troubleshooting of a wide range of technologies, including hardware, software, business applications, network infrastructure, and other digital platforms. The role also entails full-cycle IT asset management—from purchase requisition and deployment to maintenance, inventory tracking, and disposal of both hardware and software. In addition to providing technical support and troubleshooting services, the IT Specialist collaborates closely with internal teams and external partners to address various IT-related needs. The position is also accountable for operational support in critical areas such as network security, helpdesk ticketing, data backup, documentation, user training, systems innovation, and administration, ensuring the organization's IT environment remains secure, efficient, and aligned with business objectives.

MAJOR PROCESSES:

1. Network Infrastructure

2. Computer systems

3. System Administration and Support

4. Endpoint Protection and Cyber Security

5. Business Applications & Productivity software

6. Project Improvement & Innovation

7. Asset management

INTERNAL AND EXTERNAL CUSTOMERS:

1. PBU Makati Employees

2. Vendors

3. Contractors

DUTIES AND RESPONSIBILITIES:

1. Network Infrastructure

2. Installing, configuring and maintaining network equipment such as firewall, routers, switches, DVR/NDR, storage systems, and network cabling

3. Upkeeping of the data center equipment including patch panels, consoles, and uninterrupted power system; and maintaining desirable room temperature, humidity, airflow and cleanliness.
4. Monitoring network performance, and identifying and resolving network and connectivity issues, to minimize downtime
5. Taking part on network design and implementation projects

6. Implementing network-level security policies and procedures

7. Computer systems

8. Installing, configuring, and maintaining computer Servers and Workstations, including hardware drivers and software operating systems.

9. Deploying updates, service packs, software patches, and security fixes
10. Implementing backup and recovery solutions to protect critical servers to ensure business continuity
11. Operating and maintaining virtualized windows environments

12. Performing preventive maintenance (PMS) activities

13. System Administration and Support

14. Deploying, configuring, and administering Domain, Active Directory, DHCP, DNS, and other server-based roles and functions

15. Maintaining User accounts including account creation, deletion, and setting appropriate access rights and permissions
16. Ensuring proper license assignment, deployment, and compliance to EULA
17. Implementing domain group policy and other system administration tasks

18. Implementing and using an IT Ticketing system

19. Endpoint Protection and Cyber Security

20. Installing, administering, and maintaining security solutions

21. Taking part in developing, implementing, and managing Endpoint Detection and Response (EDR) program
22. Taking part in reviewing and improving security policies and procedures
23. Monitoring security-related activities and responding to security incidents and breaches
24. Taking part in security audits, VAPT, threat exposure assessment, and other relevant security-

25. Conducting security awareness activities including information campaign, security alert advisories, and security talks

26. Business Applications and Productivity Software

27. Understanding the functionalities of PBU core business applications, and performing technical admin tasks

28. Diagnosing and resolving technical issues on software applications, providing end-user support, and documenting solutions
29. Installing, configuring, and maintaining software applications, and ensuring they are aligned with PBU needs
30. Creating and delivering user training materials, guides, and documentation to improve user adoption.
31. Performing administrative role in Office365 ecosystem

32. Working with the IT team, end-users, vendors, and project group, to understand requirements, address issues, and facilitate implementation of new systems.

33. Process Improvement and Innovation

34. Analyzing current procedures and workflows, and proposing process improvements that will improve operational efficiency

35. Collaborating with different departments and teams in proposing appropriate digital solutions to address their operational requirement or improvement projects
36. Assisting in the implementation of approved process improvement projects or innovations
37. Documenting processes, procedures, and changes to ensure clarity and maintain a knowledgebase for reference

38. Provide training and support on new systems

39. Asset Management

40. Performing asset management tasks from requisition, specs review and recommendation, installation and configuration, deployment, maintenance, and disposal

41. Implementing asset tracking to ensure information on location, status, and assignment of assets is accurate and available at all times.
42. Maintaining a comprehensive and up-to-date inventory record of all IT assets, including hardware, software licenses, and cloud subscriptions
43. Ensuring all IT asset issuances are covered with signed property receipts, all new laptops are covered with property floater insurance, and returned assets are properly acknowledged and recorded
44. Ensuring all IT assets are used in accordance with PBU policies and legal requirements, including software licensing and data security
45. Implementing and using an IT asset management system

Key Performance Indicators (KPIs)

• System Performance:

• Uptime of 98% or greater; first-level issue acknowledgment within 15 minutes; standard issue resolution within 4 hours.

• Security & Compliance:

• 100% adherence to security policies and regulatory standards; regular user access audit with zero critical findings.

• Project Management:

• 95%+ on-time project delivery; project milestone tracking within budget limits; critical project risks resolved within 24 hours.

• Process Improvement:

• Measurable efficiency gains (targeting 10–15% improvement); 100% traceability of documented business requirements.

• Data Management:

• Data accuracy of 98%+; 100% on-time delivery of scheduled reports.

• Training & Support:

• 100% training completion for targeted user groups; user satisfaction ratings of 90%+ on support and training feedback.

QUALIFICATION GUIDE:

EDUCATION :

Holds a bachelor's degree preferably in any Computer related field

EXPERIENCE :

• At least 3 years of experience in administering Network/Systems/Database Applications, system implementation, process improvement and database backup.
• Experience in ERP and CMMS (e.g. SAP) an advantage
• PREFERRED Experience in basic programing or development a plus.
• With experience in IT Support Ticketing System, Asset Inventory System, and asset management

SKILLS:

•Technical Support

•Information Security Management

•IT Systems Management

•IT Network Administration and Maintenance

•Document Management

•Data Administration

•Continuous Improvement Tools & Techniques

•Project Management

•Budget Preparation and Management

•Effective Communication

•Computer Skills