Retailer Support Agents

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Retailer Support Agent

Robinsons Cyberscape Beta Site, Ortigas, Philippines

Reporting to: Team Leader

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2024)
• Get recognized through our 'Value Awards'
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

The Retailer Support Team is dedicated to delivering exceptional post-purchase support to both Retailers and Samsung customers through the Retailer channel. Their responsibilities encompass a wide range of services to ensure a smooth and satisfactory customer experience, including:

YOUR DAILY RESPONSIBILITIES

• Troubleshooting : Assisting Retailers and customers in diagnosing and resolving technical issues with Samsung products, providing step-by-step guidance using a knowledge base to ensure quick and effective solutions.
• Repair Bookings : Facilitating the repair process by coordinating with customers and internal teams to schedule repairs, ensuring minimal downtime and convenience for the customer.
• Spare Parts Requests : Processing requests for spare parts efficiently, ensuring Retailers and customers have access to the necessary components their Samsung products which may be missing and/or broken.
• Customer Communication : Maintaining clear and proactive communication with Retailers and customers throughout the support process, ensuring they feel supported and valued.
• Guidance : Offering guidance and resources to Retailers to enhance their ability to assist customers effectively, fostering a collaborative relationship between Samsung and its retail partners.

• Through these efforts, the Retailer Support Team plays a crucial role in strengthening Samsung's relationship with Retailers and ensuring customers receive the highest level of service and support after their purchase.

• You will also be responsible in ensuring that all customers have the right products and services.

A BIT ABOUT YOU

• Excellent in customer service.
• Ability to multitask and prioritize enquiries as requested by management
• Strong problem solving and resolution skills
• Ability to work both autonomously and within a team
• With excellent English communication, listening and organizational skills.
• With at least one year of customer service experience in the BPO industry.
• Adept in learning new workflows and tasks.
• With working knowledge of CRM

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for? Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life