Customer Success Associate

5 days ago

Mandaluyong City, National Capital Region, Philippines Enabled Full time ₱250,000 - ₱350,000 per year

JOB SUMMARY:

The Customer Success Associate will be responsible for ensuring our customers have a seamless post-sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidate will be process-oriented, possess excellent analytical skills, and have a passion for fostering positive customer interactions. 

RESPONSIBILITIES:

  • Address customer inquiries, concerns, and feedback through our social media platforms and various communication channels
  • Collaborate with the marketing team to plan and execute social media campaigns
  • Create and curate content that engage with audience and customers across various social media platforms to increase brand awareness
  • Monitor and respond to comments, messages, and reviews on social media platforms promptly and professionally
  • Utilize analytical tools to track and analyze social media engagement, customer sentiment, and repair service data
  • Assist in developing and optimizing processes related to customer interactions and social media management for greater efficiency and effectiveness.
  • Implement and improve customer feedback processes to gather valuable insights for continuous improvement.

QUALIFICATIONS:

  • Bachelor's degree in engineering, business or a related field
  • Experience in customer service, preferably in a consumer electronics, tech support, or retail
  • Solid experience with Microsoft Excel and Google Sheets
  • Proficiency in social media platforms and social media management tools
  • Strong analytical skills and a process-oriented mindset
  • Can report on-site 6 days / week
  • Excellent written and verbal communication skills

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