Social Media

2 days ago

Manila, National Capital Region, Philippines Delight Dynamics Full time ₱150,000 - ₱250,000 per year

About The Role
We're looking for a
Social Media & Customer Support Associate
to represent
WWO
across social channels. You'll be the first line of engagement with our community — answering questions, addressing concerns, and ensuring our brand presence stays positive and professional.

This is not a "social media manager" role — you won't be creating content or campaigns. Instead, you'll focus on
customer-facing interactions
: responding to comments, handling direct messages, resolving issues, and conducting callbacks when needed.

Location:
Remote (Global)

Hours:
Part-time, 20 hours/week

Compensation:
$6/hour, with performance reviews after 30 days

What You'll Do

  • Respond to inquiries, comments, and DMs on Facebook & Instagram
  • Handle questions and concerns with empathy and professionalism
  • Track down orders or customer accounts when needed
  • Make callbacks to resolve order, refund, or account-related concerns
  • Log all interactions in our tracking system
  • Escalate sensitive or complex cases to the internal team following SOPs
  • Protect our brand by managing negative or hostile comments appropriately

What Success Looks Like

  • All customer messages and comments handled during your shift
  • Callbacks completed within 24 hours
  • Detailed documentation of every customer interaction
  • Issues escalated promptly, with no gaps in communication
  • Customers feel heard, supported, and valued
  • The WWO brand is consistently represented with professionalism

Required
What We're Looking For

  • 1+ year of experience in customer support, call centers, or social media engagement
  • Strong written and verbal English communication skills
  • Professional phone presence and customer-facing demeanor
  • Comfort using Facebook/Instagram DMs, Gmail, Google Sheets, and basic tools
  • Ability to manage follow-ups independently and keep attention to detail

Nice to Have

  • E-commerce or order resolution experience
  • Familiarity with refunds/returns processes
  • Knowledge of CRM or helpdesk tools (Zendesk, Gorgias, Intercom)

Why Join Us?
At WWO, we believe in
empathy, ownership, and transparency
. You'll be part of a supportive team that values growth and development while making a real difference in how customers experience our brand.

How To Apply
If you're detail-oriented, empathetic, and ready to be the voice of WWO on social media, we'd love to hear from you. Please send your resume and a short note about your customer support experience.

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