Customer Journey

1 day ago

Makati City, National Capital Region, Philippines Metrobank Full time ₱80,000 - ₱120,000 per year

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo  u need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
 

With Metrobank, a meaningful life is within your reach

Position Title: Customer Journey & Channel Engagement Officer

Job Summary:

The Customer Journey & Channel Engagement Officer will support both the Customer Journey Lead and Channel Engagement Lead in developing a deep understanding of customer journeys within the Bank. This role involves assisting in the design and execution of strategies that enhance commercial customer experiences across various channels, ensuring a seamless and integrated experience. The officer will work closely with cross-functional teams to implement solutions that align with the Bank's customer engagement standards and strategic goals.

Specific Duties & Responsibilities:

  • Assist in the execution of customer engagement strategies aimed at improving targeted customer segments and enhancing profitability.
  • Collaborate with cross-functional teams to gain insights into customer decision-making processes, behaviors, and preferences, and assist in proposing solutions for a seamless experience.
  • Support in overseeing the execution of customer programs and strategies within the Branch channel, ensuring compliance with Bank standards and regulatory policies.
  • Assist in re-evaluating and enhancing back-end processes of high-priority branch customer journeys, focusing on streamlining customer interactions.
  • Contribute to the implementation of channel execution strategies, ensuring all communications to branches are go-to-market ready, simplified, and aligned with customer scenarios.
  • Help drive customer experience (CX) improvement projects, such as process redesign, leveraging customer feedback and complaints to inform solutions.
  • Perform other related functions that may be assigned from time to time.

Qualifications:

  • Preferably with work experience in marketing functions
  • Bachelor's Degree in Business Administration, Communication Arts, Statistics or any related field
  • Strong project management experience/skill in branch banking is a great advantage
  • Strong MS Office skills/know-how, must be able to make presentations
  • Strong ability to drive data, make data-driven decisions
  • Ability to communicate and collaborate with various technical team
  • Ability to communicate and collaborate with business stakeholders of varying seniority levels is an advantage
  • Proactive in providing support

Other Details:

Rank: Junior Officer
Unit: Branch Banking Sector / Customer Experience Division / Customer Journey & Channel Engagement Department
Office Location: GT Tower, Ayala Avenue, City of Makati

  • Customer Journey

    3 days ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Customer Journey & Channel Engagement Officer will support both the Customer Journey Lead and Channel Engagement Lead in developing a deep understanding of customer journeys within the Bank. This role involves assisting in the design and execution of strategies that enhance commercial customer experiences across various channels, ensuring a...

  • Customer Journey Expert

    3 days ago

    Makati City, National Capital Region, Philippines ING Full time ₱264,000 - ₱432,000 per year

    REQ 22/09/2025Customer JourneyMakati City, FilipijnenING HubsYour role as Customer Journey EpertThe Customer Journey Epert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of commercial products and services with a view to achieving an optimum customer eperience. The CJE works most of its time in a squad...

  • Customer Engagement Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines The Moment Group Full time ₱300,000 - ₱600,000 per year

    Job OverviewThe Customer Engagement Officer supports the development and execution of customer engagement strategies to ensure high levels of satisfaction, loyalty, and retention. This role works closely with internal teams to improve the customer journey, drive adoption of products and services, and address customer needs effectively.The ideal candidate is...

  • Customer Service Agent

    3 days ago

    Makati City, National Capital Region, Philippines IASA, Inc. Full time ₱30,000 - ₱60,000 per year

    JOB DESCRIPTION:The Customer Contact Representative is the primary point of contact and front-line support for customers and clients of the Air France-KLM Group.Core MissionThis role is responsible for ensuring a delightful and excellent Customer Experience across all touchpoints. The Representative provides comprehensive information, support, and service to...

  • Customer Care Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱150,000 - ₱250,000 per year

    ResponsibilitiesAnalyzing customer issues and identifying effective solutions promptly, collaborating with other teams if necessary, to resolve problems or concerns efficiently.Providing detailed information about Maxicare services, member eligibility, value-chain within the member journey from appointment booking in PCC or LOA issuance up to actual...

  • Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱144,000 - ₱216,000 per year

    Job Description:Join our company and gain valuable experience in the customer service industry Get paid training, benefits, and a chance to build your long-term career.Qualifications:High School or Senior High GraduateNo experience requiredWilling to work onsiteGood communication and interpersonal skillsApply today and start your journey with usJob Types:...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines ECLARO Full time $70,000 - $120,000 per year

    ECLARO is looking for Customer Service Representatives for our BPO clients which are currently RAMPING UP How to Apply:Send your updated resume to Night Shift Virtual Hiring Process Location: Ayala, Makati Qualifications: No work experience required for:-SHS graduates-2nd year college undergrads (with no back subjects)-Associate degree holders-College...

  • Customer Service Representative

    1 day ago

    Makati City, National Capital Region, Philippines First Maritime Shared Services, Inc. Full time ₱20,000 - ₱50,000 per year

    Join Team FMSSWe're looking for aBilingual Experience Centre Ambassador (Mandarin)to deliver world-class guest experiences for our international clients.If you're passionate about travel, hospitality, and customer service — this is your chance to shine in a global environment that valuesinnovation, customer satisfaction, and employee growth.What you'll do:...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per year

    Eager to begin a career in customer service? Probe CX in Makati City is hiring full-time Customer Service Representatives. No prior BPO experience is needed; we're looking for eager individuals ready to learn, grow, and provide great support. Begin your new journey with us today We are on the lookout for candidates who are:At least a high school graduate,...

  • UK Customer Onboarding Associate

    3 days ago

    Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...