Customer Service Agent

2 days ago

Makati City, National Capital Region, Philippines IASA, Inc. Full time ₱25,000 - ₱50,000 per year

JOB DESCRIPTION:

Customer Contact Representative supports customers by providing helpful information, answering questions, and responding to complaints. They help customers on a delightful journey by going the extra mile and looking for lean improvements, resulting in an excellent Customer Experience for customers and clients of the Air France-KLM Group. They are the front line of support for clients and customers, and they help ensure that customers are satisfied with products and services, both on- and offline, of the Air France-KLM Group.

Customer Contact Representative provides information, support and service to customers and clients before, during and after their journey. Goes above-and-beyond for customers to create winning experiences and increase customer satisfaction and retention.

Activities:

  • Answers incoming questions of customers and clients, who are reaching out via various communication channels (e.g., phone, e-mail, web, chat, social media). Searches within the scope of the Agent empowerment, for the best customer and company resolution.
  • Performs the support within the applicable operational requirements, such as quality standards, first-contact resolution, average handling time, service level, etc.
  • Keeps content and technical knowledge up to date in order to provide optimal service to customers and clients, such as product knowledge, travel guidelines, ticket- and reservations systems, websites, etc.
  • Guides and helps customers navigate through the different information sources, to find an answer to their question. Formulates and reformulates problems/questions of customers (the question behind the question) to understand what the customer really means/wants.
  • Increases brand awareness by helping customers and clients based on the Air France -KLM Group customer approach.
  • De-escalates customers' complaints by searching for a solution that balances both the interests of Air France - KLM Group and the customer. Flags situations that might become high profile/impact cases.
  • Is aware of the procedures and regulations to be followed in case of contingencies and applies them appropriately.
  • Ensures that customer information is stored and adjusted in the appointed systems and is being processed in line with the applicable rules and regulations (e.g. GDPR, PCR).
  • Shows commercial savviness by identifying (sales) opportunities to increase the revenue.

QUALIFICATIONS:

  • Candidate who has at least two (2) years undergraduate studies preferably with 1 year experience in BPO but fresh graduates are welcome to apply.
  • Required skill(s): Excellent English Communication Skills (at least B2 level of Proficiency both written and verbal), Customer-oriented
  • An advantage: airline reservation system experience (Amadeus and Sabre), BPO experience, Call Center Operations
  • Required language(s): English
  • Preferably residing within NCR for better transportation access to and from the office location.
  • Must be willing to work on a shifting schedule (morning, midshift and graveyard shift) and on-site: Makati City
  • Must be available to start ASAP or on 28 November 2025.

*The salary range includes the following:

  • Night shift differential rate in the operations (10pm to 6am) of 30% hourly rate/hour

  • Meal and Transportation allowance in the operations (10pm-6am) of 200php/night

  • New Hire Allowance of 2,500php/month upon endorsement in the operations

  • With HMO, Travel, Fitness, and Retirement Benefits

  • Other allowances/incentives applicable upon regularization

  • Customer Service Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines ZP Divina Consultancy Firm Inc. Full time ₱150,000 - ₱250,000 per year

    Job Summary:We are seeking dedicated and empathetic individuals to join our Medical Healthcare Insurance/Managed Healthcare team. As a Customer Service Agent, you will assist members with healthcare-related concerns, provide accurate policy information, and ensure a positive customer experience while supporting a leading healthcare account.Qualifications:At...

  • Agent Services Admin

    1 week ago

    Makati City, National Capital Region, Philippines Lendi Group Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionLendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • Customer Service Agent-iGaming

    2 weeks ago

    Makati City, National Capital Region, Philippines Vazon Group Full time ₱150,000 - ₱250,000 per year

    Job descriptionAn iGaming company servicing the Philippines market seeks to employ a highly motivated Customer Service Agents based in Makati. This role is responsible for ensuring all customer enquiries are responded to effectively. This role handles inbound customer queries.Job Responsibilities· Respond to customer queries in a timely and accurate way,...

  • Customer Service Voice Agents

    2 days ago

    Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱25,000 per year

    We are hiring for Voicel Agents for a Customer Service Program ASAPLocation: Eastwood QCSalary: Up to 25K based on experience:Schedule: Shifting 24/7Requirements:College Graduate or with at least 6 months of BPO Customer Service Experience ideally doing hybrid support (chat, email and voice)+ if you can start ASAP

  • Customer Service Agents

    1 week ago

    Mandaluyong City, National Capital Region, Philippines SSG Full time ₱288,000 - ₱384,000 per year

    EARN UP TO 32K + P5,000.00 SIGN-ON BONUS* Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Pioneer Healthcare-Financial Account As a Customer Service Agent, you will be our friendly voice, engaging with customers to provide top-notch support and assistance. From answering inquiries to resolving complaints, you'll play a vital role in...

  • Customer Service

    1 week ago

    Makati City, National Capital Region, Philippines One CoreDev IT Inc. Full time ₱456,000 - ₱492,000 per year

    Position OverviewThis is a sales role where the majority of the day will be spent on the phone with prospective residents. To succeed you will need to be an excellent communicator with the ability to sell both over the phone and through email and sms.After a prospective new resident has their application approved the work for the leasing agent begins. The...

  • Guest Service Agent

    1 week ago

    Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱250,000 - ₱500,000 per year

    Be the face of heartfelt hospitality.As a Guest Services Agent, you'll handle front desk operations, including reception, cashiering, guest relations, and reservations. This multi-functional role offers cross-training across key hotel departments.Key Responsibilities:Welcome guests and manage check-in/check-outProcess payments and foreign exchange...

  • Airtime Services Agent

    1 week ago

    Makati City, National Capital Region, Philippines KVH Industries, Inc. Full time ₱40,000 - ₱60,000 per year

    OverviewExperienced Customer Service Agent role will provide professional, courteous, and high-quality customer service by accurately processing customer activation and change requests to their subscription services, answering questions about KVH product offerings, responding to billing inquiries, processing customer payments, provisioning services,...

  • Airtime Services Agent

    1 week ago

    Makati City, National Capital Region, Philippines KVH Industries, Inc. Full time ₱240,000 - ₱300,000 per year

    OverviewREMOTE work Customer Service Agents provide professional, courteous, and high quality customer service by accurately processing customer activation and change requests to subscription services, answering questions about KVH product offerings, responding to billing inquiries, processing customer payments, provisioning services, presenting customers...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines LTVplus, LLC Full time ₱200,000 - ₱250,000 per year

    Customer Service Representative MRF: 114605Is This YOU? Then We Want to Meet YouSomeone with experience providing phone support for consumer electronics. An agent with really good product awareness of low-tech items, the ability to resolve customer issues based on phone calls, and visualize part locations.The role is seasonal and will run from December -...