Customer Care Specialist
1 week ago
Responsibilities
- Analyzing customer issues and identifying effective solutions promptly, collaborating with other teams if necessary, to resolve problems or concerns efficiently.
- Providing detailed information about Maxicare services, member eligibility, value-chain within the member journey from appointment booking in PCC or LOA issuance up to actual availment.
- Collecting and documenting customer feedback, both positive and negative, and communicating it to his immediate supervisor.
- Keeping detailed records of customer interactions, issues, and resolutions to maintain a comprehensive customer support history.
- Escalating complex cases based on set escalation procedures.
Experience And Training
- 6 months BPO experience (Technical Support in Telco Account, CSR in Financial Account - This is non negotiable)
Skills
- Strong verbal communication skills, interpersonal skills
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