Business Associate Manager for Continuous Improvement

8 hours ago

Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱80,000 - ₱120,000 per year


We are urgently hiring for Business Associate Manager for Continuous Improvement for our client in Quezon City

Salary up 80k

Set up is hybrid (2-3 times a week on site)

ROLES & RESPONSIBILITIES:

Performance Management

  • Drive Improvement projects/activities across the vertical
  • Redesign process to suit the improvement plan
  • Work closely with the operations team to collect data and assess the current situation
  • Network with other experts to exchange learnings and good practices both internally and externally
  • Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
  • Interact with Clients to understand Key Business Priorities
  • Provide Innovative leadership driving quality and performance
  • Ensure the use of problem-solving and root-cause analysis where necessary
  • Deploy Lean Six Sigma framework to improve Process performance
  • Lead VSM and Problem-solving workouts with the aligned businesses
  • Monitor and Audit the deployed processes for effectiveness and efficiency
  • Responsible for generating business impact for the client using the CI methodologies and frameworks

People Management:

  • Handles and resolves inconsistency of the team to changes as it involves conflicting views and opinions.
  • Conduct quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
  • Develops and trains analysts through coaching, providing work guidance and motivation. Also includes counseling for disciplinary actions.
  • Communicates account overall process improvement performance to Business Heads.

Process Improvement:

  • Provides continuous improvement of processes and systems.
  • Conducts process improvement plan and quality communication with the client handled, operations and training management

Technical:

  • Designs and implements reports to establish patterns and trends of quality issues as they may arise.
  • Able to provide quantifiable data to all quality judgments that are made.
  • Conducts Lean Six Sigma Training and Certification Programs

EDUCATIONAL QUALIFICATION:

  • Bachelor's Degree in a related field from a four-year college or university
  • Minimum 2 years experience as a QA Lead preferably in the BPO industry
  • Advanced experience with quality audits and audit hosting
  • Minimum 2 years of call center experience in supported accounts as a Business Excellence Lead

PREFERRED SKILLS:

  • Lean Six Sigma Green Belt Trained

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