Continuous Improvement Manager

5 hours ago

Mandaluyong City, National Capital Region, Philippines The Standard Hospitality Group Full time ₱2,000,000 - ₱2,500,000 per year

The Standard Hospitality Group
is a contemporary lifestyle brand whose purpose lies in creating momentous experiences through well-crafted dishes, paired with unparalleled hospitality. The success of our brands,
Yabu, Ippudo, Elephant Grounds, and Kiwami
, is due, in large part, to the determination and dedication possessed by every member of our team. Because of this, we have fostered an environment which allows each
Standard Hospitality Group
employee to thrive and reach their utmost potential.

The
Restaurant Systems Manager
will lead the end-to-end implementation, maintenance, and continuous improvement of store-level systems that drive operational efficiency and cost control across our restaurant network. While the role is based in the restaurant sector, we welcome candidates from local FMCG companies who bring strong operational systems and process expertise.

Key Responsibilities:

  1. Collaborate with cross-functional teams—including Operations, IT, Finance, HR, and Supply Chain—to assess business needs, define system requirements, and plan effective enhancements.
  2. Design and implement service systems that improve speed, accuracy, and customer satisfaction at the store level.
  3. Develop system usage guidelines, security protocols, and policies to safeguard data integrity and promote best practices.
  4. Conduct routine system audits and performance evaluations to identify inefficiencies, cost-saving opportunities, and innovation points.
  5. Act as the key escalation point for critical technical and operational issues, providing hands-on troubleshooting and support.
  6. Stay updated on industry trends, retail technologies, and automation tools, and recommend relevant improvements or upgrades.
  7. Lead the rollout, optimization, and maintenance of systems focused on:

Controllable Cost and Labor Management

Shift Management

Inventory Management

Cash and Fixed Asset Control

Store Layout and Facility Planning

Store Diagnostics and Reporting Tools

Qualifications:

  1. Bachelor's Degree, preferably in Industrial Engineering, Operations Management, or related field.
  2. Minimum 7 years of experience in operational systems or process improvement within local FMCG companies.
  3. At least 5 years in a managerial role, leading teams of 3 or more.
  4. Strong analytical and project management skills.
  5. Strong grasp of FMCG or retail operations, cost structures, inventory control, and process optimization.

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