Quality Analyst

6 hours ago


Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time ₱800,000 - ₱1,200,000 per year

Location: Cebu City

Employment Type: Full-time

Work Setup: On-site

Job Description

We are seeking a detail-oriented and performance-driven Sales QA Specialist to join our dynamic BPO team. This role is critical in ensuring the quality and compliance of our sales interactions, helping drive excellence across our operations.

Key Responsibilities

  • Monitor and evaluate sales calls to ensure adherence to quality standards and client expectations
  • Provide constructive feedback and coaching to sales agents
  • Collaborate with team leads and trainers to improve performance metrics
  • Generate QA reports and insights for continuous improvement
  • Stay updated on campaign guidelines and compliance requirements

Qualifications

  • Minimum 2 years of experience in a Sales QA role within the BPO industry
  • Strong analytical and communication skills
  • Proficient in QA tools and reporting systems
  • Open to applicants who are at least 2nd year college level
  • Willing to work flexible hours, including night shifts if required

What We Offer

  • Competitive salary and performance incentives
  • Career growth opportunities
  • Supportive and inclusive work environment
  • Health and wellness benefits

  • Quality Analyst

    4 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱240,000 per year

    Position: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in CebuShift Schedule & Rest Days: 24/7 coverageEducational Requirement: Undergraduate or college graduateWork Experience:Minimum of 2+ years as a QA Analyst within a BPO environment, preferably in the retail...

  • Quality Analyst

    6 hours ago


    Cebu City, Central Visayas, Philippines The HIRD- Philippines Full time ₱300,000 - ₱600,000 per year

    20% night differentialHMO From Day 1Job Title:Travel Sales Quality AnalystLocation:Cebu city(Work From Office)Shift:Night Shift(US Shift)Interview Process - OnlineEssential Skills & QualificationsExperience: 1 –7 Years QA experience in a BPO setupExcellent verbal and written English communication .Strong analytical and mentoring skills.Experience in...

  • Quality Analyst

    2 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    Responsibilities:1. Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines.2. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results.3. Analyze qualitative and quantitative data to formulate insightful...

  • Quality Analyst

    4 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱216,000 per year

    About the job: Quality Analyst - Travel Sales (Cebu City) | OnsiteNature Of the Account: Travel SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...


  • Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱340,000 per year

    Qualification:At least 2 years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Php30, Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent...

  • Quality Analyst

    7 hours ago


    Cebu City, Central Visayas, Philippines GRATITUDE, INC. Full time ₱34,000 per year

    Job title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain• Not a job hopperEssential Hiring...

  • Quality Analyst

    6 hours ago


    Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Overview:The ideal internal candidate will conduct evaluations and data analysis, collaborate across departments to develop action plans, and help enhance organizational processes. This role ensures accurate, efficient, and timely reporting to support continuous improvement and operational excellence.Responsibilities:Conduct evaluations and data analysis to...

  • Quality Analyst

    4 days ago


    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱350,000 - ₱600,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱12,000 - ₱30,000 per year

    Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...

  • BPO Quality Analyst

    4 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    About the job: Quality Analyst - Travel Sales (Cebu) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...