Quality Analyst
9 hours ago
20% night differential
HMO From Day 1
Job Title:
Travel Sales Quality Analyst
Location:
Cebu city
(Work From Office)
Shift:
Night Shift
(US Shift)
Interview Process - Online
Essential Skills & Qualifications
- Experience: 1
–7 Years QA experience in a BPO setup - Excellent
verbal and written English communication
. - Strong analytical and mentoring skills.
- Experience in quality monitoring feedbacks in call centre sales domain
- Hands-on experience in
call center sales / travel sales
environment. - Ability to multitask and work effectively in a
fast-paced, night-shift
setup.
Key Responsibilities
- Monitor and evaluate agent calls to ensure quality and compliance standards are met.
- Provide constructive feedback and coaching to agents for performance improvement.
- Act as a
Subject Matter Specialist (SME)
for process and quality-related queries. - Participate in client meetings and calibration sessions.
- Handle escalations and take ownership of quality issues.
- Plan, prioritize, and communicate effectively with both agents and clients.
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