Quality Analyst

9 hours ago


Cebu City, Central Visayas, Philippines The HIRD- Philippines Full time ₱300,000 - ₱600,000 per year

20% night differential

HMO From Day 1

Job Title:
Travel Sales Quality Analyst

Location:
Cebu city
(Work From Office)

Shift:
Night Shift
(US Shift)

Interview Process - Online

Essential Skills & Qualifications

  • Experience: 1
    –7 Years QA experience in a BPO setup
  • Excellent
    verbal and written English communication
    .
  • Strong analytical and mentoring skills.
  • Experience in quality monitoring feedbacks in call centre sales domain
  • Hands-on experience in
    call center sales / travel sales
    environment.
  • Ability to multitask and work effectively in a
    fast-paced, night-shift
    setup.

Key Responsibilities

  • Monitor and evaluate agent calls to ensure quality and compliance standards are met.
  • Provide constructive feedback and coaching to agents for performance improvement.
  • Act as a
    Subject Matter Specialist (SME)
    for process and quality-related queries.
  • Participate in client meetings and calibration sessions.
  • Handle escalations and take ownership of quality issues.
  • Plan, prioritize, and communicate effectively with both agents and clients.

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