Quality Analyst

14 hours ago

Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

Overview:

The ideal internal candidate will conduct evaluations and data analysis, collaborate across departments to develop action plans, and help enhance organizational processes. This role ensures accurate, efficient, and timely reporting to support continuous improvement and operational excellence.

Responsibilities:

  • Conduct evaluations and data analysis to ensure quality standards are met
  • Collaborate effectively with cross-functional teams to identify areas for process improvement
  • Assist in developing and implementing action plans to enhance organizational processes
  • Participate in client discussions, providing insights and clarifications as needed
  • Support ongoing operational improvements to increase efficiency and effectiveness
  • Ensure all reports and documentation are accurate, timely, and compliant with policies
  • Work diligently to complete all assigned tasks, including overtime when necessary
  • Uphold strong work ethics, punctuality, and attendance
  • Use critical thinking to reason out issues based on process policies rather than emotions
  • Maintain a keen eye for detail to identify discrepancies or areas of concern
  • Communicate effectively with team members and clients, fostering a collaborative environment
  • Stay updated on organizational processes and quality assurance best practices
  • Contribute to a positive team environment with a people-oriented approach

Qualifications:

  • At least 2nd year completed in college with no back subjects.
  • At least 2 years BPO experience.
  • At least 2years Experience as a Quality Analyst under a Voice Customer Service LOB.

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