Customer Support for Retail Account

5 days ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

Join the dynamic customer support team in Cebu, Central Visayas. As a Customer Support representative, you will play a vital role in delivering exceptional service to our retail clients. This full-time position offers the opportunity to work in a collaborative, fast-paced environment and contribute to the overall success of the business.

What you'll be doing

  1. Respond to inbound customer inquiries and requests via phone, email, and chat
  2. Provide knowledgeable and empathetic assistance to resolve customer issues efficiently
  3. Maintain detailed records of customer interactions and follow up as needed
  4. Adhere to company policies, procedures, and quality standards

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to listen actively and speak clearly
  2. Strong problem-solving skills and the ability to think critically to resolve customer issues
  3. Fluency in English, both written and spoken

If you're ready to join a dynamic and forward-thinking organization, apply now and take the first step towards a rewarding career with us.

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