Ticketing Specialist

1 week ago

Pasig, National Capital Region, Philippines inspiro Full time ₱900,000 - ₱1,200,000 per year

Company Description

Inspiro is a global CX outsourcing leader that delivers smart, secure, seamless, and scalable customer experiences across a network of 58,000 BPO and customer champions in 100 strategic locations. With operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions. For over 20 years, Inspiro has served fast-growing industries, including telecoms, retail, travel, banking, healthcare, and more. Owned by Altius Link, Inc., a partnership between KDDI Corporation and Mitsui & Co., Ltd., Inspiro integrates expertise in contact centers, back-office operations, and IT to become a leading digital BPO and trusted partner globally.

Role Description

This is a full-time on-site role for a Ticketing Specialist located in Pasig. The Ticketing Specialist will be responsible for managing and processing tickets, coordinating with customers and internal teams to resolve issues, updating ticket statuses, and ensuring timely and efficient ticket resolution. This role will also involve maintaining accurate records of all ticketing transactions and providing exceptional customer service.

Qualifications

  • Exceptional communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Experience with ticketing systems and customer support tools
  • Attention to detail and high level of accuracy
  • Ability to work effectively in a fast-paced environment
  • Relevant experience in customer support or a similar role is preferred
  • Proficiency in MS Office and other relevant software tools
  • High school diploma or equivalent; additional certifications in customer service or related fields are a plus

  • Customer Support Specialist

    1 week ago

    Pasig, National Capital Region, Philippines SMS Global Technologies Inc. Full time $40,000 - $60,000 per year

    Join Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...

  • IT Specialist

    1 week ago

    Pasig, National Capital Region, Philippines GameClub SEA Full time ₱900,000 - ₱1,200,000 per year

    IT SpecialistLocation: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Specialist / Mid-LevelReporting to: IT Manager / Player Support Manager (matrix reporting)Industry: Gaming / Digital EntertainmentAbout GameClubGameClub is all about great games and even greater player experiences. To keep our global community connected, we...

  • VAPT Specialist

    2 days ago

    Pasig, National Capital Region, Philippines HR TechX Corp. Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Vulnerability Assessment and Penetration Testing (VAPT) Specialist who can independently conduct web and mobile application security testing based on the OWASP Top 10 framework. The role requires hands-on experience using security tools such as Kali Linux, Metasploit, Qualys, Nessus, BurpSuite, and OWASP ZAP, along with a solid...

  • Customer Support Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Eastvantage Full time ₱300,000 - ₱396,000 per year

    Application Reminder:Please apply only if you meet and accept the following requirements:Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.Comfortable with night shift aligned with US Time (9:00 PM – 6:00 AM Manila Time)Accepts a fixed salary range of Php 25,000 to Php 33,000, depending on experience (this range is...

  • CRM Specialist

    1 week ago

    Pasig, National Capital Region, Philippines EnablesGROUP Full time ₱1,680,000 - ₱2,640,000 per year

    We are seeking a highly skilled and motivated Gorgias Automations Specialist. You will be responsible for implementing, maintaining, and optimizing our Gorgias platform to enhance customer support operations and ensure a seamless experience for our customers. Your primary focus will be on leveraging the features and capabilities of Gorgias to streamline...

  • Gorgias Automation Specialist

    1 week ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a highly skilled and motivated Gorgias Automations Specialist. You will be responsible for implementing, maintaining, and optimizing our Gorgias platform to enhance customer support operations and ensure a seamless experience for our customers. Your primary focus will be on leveraging the features and capabilities of Gorgias to streamline...

  • HRIS Specialist

    4 days ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱30,000 - ₱60,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • IT Support Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Kdci Full time ₱30,000 - ₱60,000 per year

    Job SummaryKDCI Outsourcing is looking for a highly skilled and customer-oriented IT Helpdesk Support Specialist to join our growing IT team. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will serve as the first line of escalation for complex technical issues, providing...

  • customer support specialist

    2 days ago

    Pasig, National Capital Region, Philippines TIDD, Inc. Full time ₱300,000 - ₱600,000 per year

    Do you have the technical chops and a heart for customer care? We're hiring a Customer Support Specialist who can deliver friendly, efficient, and expert-level support across multiple platforms.ResponsibilitiesProvide support via Zoom, chat, tickets, and remote toolsTroubleshoot issues and offer timely resolutionsMonitor systems and compile satisfaction...

  • Amazon Support Operations Specialist

    4 days ago

    Pasig, National Capital Region, Philippines Intelegencia Full time ₱480,000 - ₱540,000 per year

    About the RoleWe are looking for a detail-oriented and proactive Amazon Operations Specialist to join our growing team. In this role, you will be responsible for maintaining and improving the health of Amazon accounts for a portfolio of clients. You'll work closely with our Operations Team and collaborate with cross-functional departments such as Client...