Ticketing Specialist

7 days ago

Pasig, National Capital Region, Philippines inspiro Full time ₱900,000 - ₱1,200,000 per year

Company Description

Inspiro is a global CX outsourcing leader that delivers smart, secure, seamless, and scalable customer experiences across a network of 58,000 BPO and customer champions in 100 strategic locations. With operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions. For over 20 years, Inspiro has served fast-growing industries, including telecoms, retail, travel, banking, healthcare, and more. Owned by Altius Link, Inc., a partnership between KDDI Corporation and Mitsui & Co., Ltd., Inspiro integrates expertise in contact centers, back-office operations, and IT to become a leading digital BPO and trusted partner globally.

Role Description

This is a full-time on-site role for a Ticketing Specialist located in Pasig. The Ticketing Specialist will be responsible for managing and processing tickets, coordinating with customers and internal teams to resolve issues, updating ticket statuses, and ensuring timely and efficient ticket resolution. This role will also involve maintaining accurate records of all ticketing transactions and providing exceptional customer service.

Qualifications

  • Exceptional communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Experience with ticketing systems and customer support tools
  • Attention to detail and high level of accuracy
  • Ability to work effectively in a fast-paced environment
  • Relevant experience in customer support or a similar role is preferred
  • Proficiency in MS Office and other relevant software tools
  • High school diploma or equivalent; additional certifications in customer service or related fields are a plus

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