IT Specialist

Location: Onsite – Ortigas, Pasig City, Philippines

Employment Type: Full-Time

Level: Specialist / Mid-Level

Reporting to: IT Manager / Player Support Manager (matrix reporting)

Industry: Gaming / Digital Entertainment

GameClub is all about great games and even greater player experiences. To keep our global community connected, we rely on seamless systems, tools, and secure infrastructure. That's why we're building an IT team that supports our Player Support Squad and the wider GameClub operations. If you're tech-savvy, solutions-driven, and passionate about gaming, this role is your next quest.

We're looking for an IT Specialist to support the Player Support Squad and GameClub teams. You'll be responsible for ensuring that our hardware, software, and support tools are working at peak performance. From troubleshooting technical issues to maintaining system security, you'll be the go-to expert for keeping our frontline heroes online and ready to assist players.

• Provide day-to-day IT support for Player Support Squad and GameClub staff (hardware, software, and connectivity issues).
• Install, configure, and maintain workstations, laptops, peripherals, and VoIP systems.
• Manage access and accounts for tools like Zendesk, Freshdesk, Intercom, and other support platforms.
• Troubleshoot technical issues related to player support tools, ticketing systems, and communication platforms.
• Monitor system performance and escalate issues to IT management or vendors when necessary.
• Ensure security compliance — update patches, antivirus, and endpoint protection.
• Support network stability (LAN/WAN, VPN, internet redundancy) in the office.
• Assist in onboarding/offboarding processes by setting up and revoking accounts, devices, and permissions.
• Document IT processes, FAQs, and troubleshooting guides for internal use.
• Collaborate with the global IT and Player Support leadership to improve workflows and tool efficiency.

• 2–4 years of IT support or systems administration experience.
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with ticketing systems (Zendesk, Freshdesk, Intercom) and collaboration tools (Slack, MS Teams, Google Workspace, etc.).
• Knowledge of Windows and MacOS environments.
• Basic networking (TCP/IP, DNS, VPN, firewalls) and VoIP understanding.
• Excellent communication skills — you can explain technical issues clearly to non-technical teammates.
• Organized, proactive, and able to handle multiple priorities in a fast-paced environment.

Bonus:

• Experience in the gaming or BPO industry.
• Knowledge of cloud systems (AWS, GCP, Azure).
• Certifications (CompTIA A+, Network+, Microsoft, Cisco, or similar).

  Be the backbone of the Player Support Squad by keeping systems running flawlessly.

Gain valuable experience in gaming IT operations and support technology.

Grow your career in a fast-expanding global digital entertainment company.

Ready to power up our squads with seamless IT support? Send us your resume and let's start the conversation