Telemarketing Sales Campaign Supervisor

3 days ago

Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time ₱350,000 - ₱400,000 per year

The Telemarketing Sales Campaign Supervisor is responsible for the day-to-day supervision of telemarketing drive, which includes monitoring of attendance, database usage, and sales performance.

The job requires someone with attention to details, analytical, and results-oriented. He/ she should be able to consistently analyze performance, and present solutions in a timely manner.

He/she should be able to conduct training sessions, and present campaign performance reports to management in an articulate and professional manner.

JOB RESPONSIBILITIES AND TASKS:

  1. Engagement Monitoring

  2. Submission of Agents Attendance Report

  3. Submission of statistics of daily performance
  4. Implementation of campaign strategies

  5. Coordination with Teleperformance (TP) for all issues related to the campaign

  6. Sales and Operations Analysis

  7. Review of performance per agent/group

  8. Review of sales and non-sales voice files

  9. Draft recommendations/corrective actions

  10. Training and Development

  11. Regular training sessions for agents

  12. Revision of frequently asked questions (FAQs) and rebuttals

  13. Mock calls for new agents

  14. Others

  15. Handle other assignments to be given by the EVP or head of office

QUALIFICATIONS:

  • Bachelor's degree in Business course
  • With at least 3-year related job experience to Sales Operations & Development Officer
  • Analytical, results-oriented and with great attention to details
  • Strong problem-solving skills
  • Has good time management skills and high-level interpersonal skills
  • Ability to work independently and as part of the team.

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Work Location: In person

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