Sales Operations and Development Supervisor
3 days ago
The Sales Operations and Development Supervisor is responsible for the day-to-day supervision of telemarketing campaigns, which includes monitoring of attendance, database usage, and sales performance.
The job requires someone with attention to details, analytical, and results-oriented. He/ she should be able to consistently analyze performance, and present solutions in a timely manner.
He/she should be able to conduct training sessions, and present campaign performance reports to management in an articulate and professional manner.
JOB RESPONSIBILITIES AND TASKS:
1. Campaign Monitoring
- Submission of Agents Attendance Report
- Submission of statistics of daily performance
- Implementation of campaign strategies
- Coordination with Teleperformance (TP) for all issues related to the campaign
2. Campaign Analysis
- Review of performance per agent/group
- Review of sales and non-sales voice files
- Draft recommendations/corrective actions
3. Training and Development
- Regular training sessions for agents
- Revision of frequently asked questions (FAQs) and rebuttals
- Mock calls for new agents
4. Others
- Handle other assignments to be given by the EVP or head of office
QUALIFICATIONS:
- Bachelor's degree in Business course
- With at least 3-year related job experience as Campaign Supervisor
- Analytical, results-oriented and with great attention to details
- Strong problem-solving skills
- Has good time management skills and high-level interpersonal skills
- Ability to work independently and as part of the team.
BENEFITS:
- Competitive Compensation
- Hospitalization Benefits
- Medicine Allowance
- Personal Accident Insurance
- Life Insurance Coverage
- Retirement Plan
- Service Incentive Award
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