Sales Operations and Development Supervisor

3 days ago

Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱900,000 - ₱1,200,000 per year

The Sales Operations and Development Supervisor is responsible for the day-to-day supervision of telemarketing campaigns, which includes monitoring of attendance, database usage, and sales performance.

The job requires someone with attention to details, analytical, and results-oriented. He/ she should be able to consistently analyze performance, and present solutions in a timely manner.

He/she should be able to conduct training sessions, and present campaign performance reports to management in an articulate and professional manner.

JOB RESPONSIBILITIES AND TASKS:

1.    Campaign Monitoring

  • Submission of Agents Attendance Report
  • Submission of statistics of daily performance
  • Implementation of campaign strategies
  • Coordination with Teleperformance (TP) for all issues related to the campaign

2.    Campaign Analysis

  • Review of performance per agent/group
  • Review of sales and non-sales voice files
  • Draft recommendations/corrective actions

3.    Training and Development

  • Regular training sessions for agents
  • Revision of frequently asked questions (FAQs) and rebuttals
  • Mock calls for new agents

4.    Others

  • Handle other assignments to be given by the EVP or head of office

QUALIFICATIONS:

  • Bachelor's degree in Business course
  • With at least 3-year related job experience as Campaign Supervisor
  • Analytical, results-oriented and with great attention to details
  • Strong problem-solving skills
  • Has good time management skills and high-level interpersonal skills
  • Ability to work independently and as part of the team.

BENEFITS:

  • Competitive Compensation
  • Hospitalization Benefits
  • Medicine Allowance
  • Personal Accident Insurance
  • Life Insurance Coverage
  • Retirement Plan
  • Service Incentive Award

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