Senior Application Support Specialist

4 days ago

Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱80,000 - ₱120,000 per year


Job Expectations:

  • Employment Type: Full-Time; Permanent
  • Work Setup & Location: Hybrid - BGC, Taguig
  • Work Schedule: Mondays - Fridays, Night Shift
  • Budget: Up to 130K based on experience
  • Industry: IT Services and IT Consulting

Responsibilities:

  • Lead the smooth and quality-assured transition of application features from development to production environments
  • Drive continuous improvement initiatives and optimization of business application service operations
  • Lead the development of the Operations Enablement service catalogue to further improve service delivery
  • Run/Lead small to mid-sized projects related to operations

Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field
  • 5+ years of experience in a similar role, preferably in the technology and/or financial industry
  • Proficient in relational databases (SQL Server/PostgresDB)
  • Experience in programming languages such as Java and/or Python is required
  • Experience in cloud services such as AWS (certification is a plus)
  • Experience with incident and problem management
  • Knowledge Snowflake is a plus
  • Knowledge in Business Intelligence tools (Qlik) is a plus
  • Proficiency with collaboration and project tools like Jira and Confluence
  • Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
  • Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
  • Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
  • Accurate, effective, and independent working style
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and confidently interact with business users
  • Knowledge about private markets would be an advantage
  • Excellent interpersonal and communication (written and verbal) skills

***Only shortlisted candidates will be contacted, tailoring CV is recommended***



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