IT Application Support Senior Specialist

About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visit About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.For more information, please visit  1 > Statistics > Life > 2022 > Based on Paid-Up Capital2 > Statistics > Life > 2022 > Based on New Business Annual Premium EquivalentThe IT Application Support Senior Specialist is responsible for supporting the day-to-day IT Operations of FWD business applications that will cater to different functional areas.The role will be responsible for supporting production application incidents and service request to ensure that the applications are available and running at optimal performance. The scope of this role includes (but not limited to) troubleshooting, incident/data analysis, capacity planning, and development & implementation of production fixes.Support of "Business as Usual" (BAU) Requests.Recommends solutions or workarounds to customers' business issues.Perform full stack systems development to support production fixes using the appropriate technologies.Assists in testing and production environment setup.Perform unit and integration testing.Systems troubleshootingDetermine and execute appropriate actions to restore service.Verify the resolution is successful.·       Ensure that product delivery incidents are tracked and updated.·       Maintain a BAU service requests and incident log for analysis.·       May collaborate with different IT functional area for assessment of product improvements.Provide updates on user procedure manual as neededEnsure that organization policies, procedures and standards (such as SDLC, Security, Audit guidelines) are met in the delivery of the solutions.Gathering and analyzing data to diagnose problems with systems·       Regularly submits management reports (Capacity planning, issue analysis and recommendations)·       Updating employees on the status of their service requests, incident requests·       Logging all service requests and updating tickets as needed·       Maintaining system functionality by testing application components·       Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action·       Maintain client confidence by keeping their information confidential.·       Documenting production fixes and updating systems user manuals60Continuous improvements:·       Participates in relevant workshops or forums·       Attend assigned/required training·       Assess own training needs20undefinedRegularly performs self-assessment for performance check-inPerform other task assigned by the manager or supervisor20100%Knowledge and Skills:  Education & Certification: Graduate of any 4-year Course preferably B.S Computer Science, B.S. in Information Technology or related field with computer applicationsAny relevant certification is an advantage: (such as but not limited to)PSMITILCloud Certifications (AWS/Azure Developer, AWS/Azure practitioner…etc.)Experience:Preferably with at least 3 years solid experience in WEB, Mobile or Core systems development.With good working experience in the following: (these are the primary skills needed)React JSReact NativeSpringBoot / Spring CloudDatabases: MongoDB / MySQL / MSSQLNode JSJavaCSS / HTML5With experience in systems integration using REST and SOAPWith knowledge in using JIRA is an advantageExperience in setting up and using DevOps tools is an advantageExperience in cloud technologies (such as AWS) is an advantageProficiency in MS Office Applications.Experience in automation tools is an advantage:Collaborations and tracking: Jira / Slack / TeamsTesting: Selenium; Appium; Junit… etc.With experience in cloud solutions is an advantageHands-on experience in Life insurance system development and implementation is an advantageTechnical Competencies/Skills:Knowledgeable in Insurance business applications and processes is a mustGood analytical and problem solving skills. Should be able to identify critical/priority incidents or tasks. Should be able to perform impact analysis before implementing any system changes.·       Requirements gathering/definition documentation.o   With knowledge in process or solutions diagraming tools (such as Sequence, DFD, Workflow…etc.)·       Be able to perform Unit and Integration testing. Knowledge in automated testing tools is an advantage.·       Understanding of SDLC frameworkso   Agileo   Waterfall·       Perform effort estimation·       Multitasking and willing to Learn new skills & Proactive·       Punctuality and professionalism·       Organized and detail-orientedDemonstrate ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesAbility to remain flexible during times of change and react to project adjustments and alterations promptly, efficiently and positivelyGood written and verbal communication, including technical writing skillsAbility to learn FWD's business process in a short period of time.Self-initiative and pro-active.With good organization skills and be able to work on multiple priorities/tasksEffective interpersonal skills and collaborative style to build teamworkCan work on-call/remote and should be flexible in a fast-paced dynamic environment with shifting roles and responsibilitiesPrivacy NoticeYour privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.