Senior Customer Care Officer

5 hours ago

Davao City, Davao, Philippines Cartrack SEA Full time ₱30,000 - ₱50,000 per year

We're a world-leading smart mobility SaaS tech company with over 1,525,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?


Job Responsibilities

  • Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts

  • Perform outbound retention calls to clients whom contract is expiring.

  • Developing and implementing aggressive retention strategies based on customer feedback.

  • Negotiating with customers to renew contracts and retain business.

  • Meet and exceed monthly targets through successful contract retention

  • Establish good rapport and trust though proactive engagement

  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations

  • Listen attentively to the customer's responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client's business

  • Compile daily report

Requirements

  • Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
  • Minimum of 5 years customer care experience (Voice and non-voice)
  • Proficient in English
  • Tech-savvy and computer-literate.
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Team player with a high level of energy and able to work independently
  • Must be willing to do field work (visiting clients)

Working Conditions

Schedule: Day Shift

Setup: 100% Onsite

Location: Davao City


Ready to make an impact?

Be part of a collaborative, vibrant, and fast-growing global team where your ideas drive innovation and efficiency. Apply now and help us shape the future of smart mobility

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