Residential Care Chat Support

1 week ago


Davao City, Davao, Philippines Full Potential Solutions Full time ₱250,000 - ₱500,000 per year

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

  • Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
  • Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
  • Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
  • Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

Duties and Responsibilities:

  • Ability to identify concerns through Chat and effectively engage with customers patiently, tactfully, and efficiently to provide best-in-class service.
  • Use critical thinking skills to research customer needs/ identify solutions
  • Utilize all tools and resources to provide customers with accurate Information/solutions
  • Apply knowledge of products/ services
  • Accurately follow Frontier processes and procedures.
  • Meet/exceed productivity goals and SLAS
  • High level of customer satisfaction and confidence with all interactions
  • Deliver customer experience above customer/shareholder requirement as measured by key metrics
  • Accurate note documentation for all customer interactions.
  • Ability to maintain a high level of customer satisfaction.
  • Ability to effectively convert detractors to promoters.
  • Required to understand market behavior and Frontier's competitive offers
  • Maintains/expands relationships with existing customers.
  • Consults with existing/new customers to offer variety of products and services
  • Work at clearing outstanding orders daily to ensure no impact or delays.
  • Follows established procedures and receives instruction on newly implemented policy and procedure changes.
  • Ensures compliance with supervisor requests and escalation procedures
  • Ability to solve complex customer challenges/regain consumer confidence.

Qualifications

Soft Skills

  • Ability to clearly communicate in the Frontier Voice and embody Frontier's personality traits
  • Fast typing skills (Minimum 35 WPM at 100% accuracy to 44 WPM at 95% accuracy)
  • Ability to multitask with concurrent chat and desktop management skills
  • Ability to think critically and troubleshoot effectively
  • Ability to remain professional when responding to unfriendly or difficult customers.
  • Ability to interpret billing statements, including identifying applied credits and understanding rate increases
  • Ability to remain emotionally aware in difficult conversations.
  • Possesses high critical thinking skills, resourcefulness, and customer service oriented.

Experience/Education/Age

  • At least 1 year chat experience in any vertical
  • Preferably handled Telecommunications inquiries (Basics of Customer Service, Billing, and Sales).
  • Billing experience in a call center environment is required.
  • Inbound sales background is a plus.
  • Completed Senior High School or its equivalent (2nd year college).
  • Legal age of employment; at least 18 years old.


  • Davao City, Davao, Philippines Full Potential Solutions Full time ₱250,000 - ₱450,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...


  • Davao City, Davao, Philippines SupportYourApp Full time $30,000 - $60,000 per year

    Passionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...


  • Davao City, Davao, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱200,000 - ₱230,000 per year

    CALL CENTER HIRING | SEPTEMBER CLASS | JOB OFFER WITHIN THIS DAYACCOUNT: CSR RESIDENTIAL CARE REPRESENTATIVESSTART DATE: SEPTEMBER 10 , 2025Salary package: Up to 23,000 + incentivesLOCATION: LANANG DAVAO CITYRECRUITMENT PROCESS: INITIAL INTERVIEW - ASSESSMENT - FINAL INTERVIEWQUALIFICATIONS:At least 1 year of CSR/Billing & Sales experience in BPOAt least 2...


  • Davao City, Davao, Philippines JHRC Holdings, Inc. Full time ₱104,000 - ₱130,878 per year

    Job Summary:Sales Conversion Use persuasive communication to guide prospects through the sales process, answering questions, addressing concerns, and promoting relevant products or services to increase sales.Product Knowledge:Maintain up-to- date knowledge of the company's products, services, pricing, and promotions to effectively answer customer queries and...


  • Davao City, Davao, Philippines Office of Jason T. Hyman Full time $80,000 - $160,000 per year

    We're looking to hire professional individuals looking to earn $80,000 to $160,000 in annual commissions focusing on workingtraditional resale of homes. Will vary by farm but need to be able to consistently market and brand.Within the first 90 days agents benefit from a mix of classroom and field training about farming, deal structuring, and relationship...


  • Davao City, Davao, Philippines Elder Care Homecare Full time ₱600,000 - ₱720,000 per year

    Elder Care Homecare is seeking an experienced Administrative & IT Support contractor. We are a private pay homecare agency located in the US with additional expansion planned within the next year. This role is a home based role in Davao Region, PhilippinesAs Administrative & IT Support contractor, you will be responsible for clerical tasks and appropriately...


  • Davao City, Davao, Philippines Metacom Full time ₱276,000 per year

    QualificationsAt least 1 year of CSR/Billing & sales experience in BPOAt least 2 years in College or Senior High School graduateAvailable to work onsite in Damosa, Davao CitySalary Package₱23,000 Basic Salary + IncentiveBenefits:HMO + 2 free dependentsCritical Illness BenefitsLife InsuranceGovernment-Mandated BenefitsPTO Leave CreditsJob Types: Full-time,...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time $70,000 - $120,000 per year

    The Client Care Representative is responsible for assisting customers by addressing inquiries, resolving concerns, and providing accurate information about products and services. This role focuses on delivering excellent customer experiences through clear communication, empathy, and problem-solving skills. Representatives will manage calls, chats, or emails,...


  • Davao City, Davao, Philippines Zywave Full time $40,000 - $80,000 per year

    Brief DescriptionSupport Specialist – Customer ExperienceZywave is a leading SaaS (Software as a Service) company, providing innovative solutions to our customers. As a Support Specialist, you will play a crucial role in helping our customers use and troubleshoot our software products.Are you a customer support superstar looking to make a difference? Look...


  • Davao City, Davao, Philippines Elder Care Homecare Full time ₱660,000 per year

    Elder Care Homecare is seeking a dynamic On Call Specialist. We are a private pay homecare agency servicing Westchester County, Long Island, and the New York Metro Area, with additional expansion planned within the next year. This is a remote role based in Davao Region, Philippines.Elder Care has been in operation for over seven years, however our growth has...