Senior Business Process Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

In this position, you will be tasked with analyzing, designing, and implementing process improvements and implementing automation tools within acute and ambulatory healthcare organizations. The objective is to enhance operational efficiency, patient care, and overall service quality.

The ideal candidate must possess a robust background in healthcare operations, exceptional analytical capabilities, and proficient communication skills with diverse teams. The candidate is expected to remain abreast of industry trends and best practices and leverage this knowledge to assist organizations in navigating the complexities of the healthcare sector. This position demands a proactive approach, a dedication to enhancing healthcare delivery, and a commitment to achieving excellence in patient outcomes.

If you are located in Metro Manila, you will have the flexibility to work remotely* as you take on some tough challenges. Hybrid to predominantly WFH, might be asked to report onsite for gatherings.

Primary Responsibilities:

• Collaborate with healthcare professionals and administrators to understand their needs and challenges within their revenue cycle operations
• Design and build automated test suites that are scalable, robust, and automatic, requiring minimal human intervention and support
• Develop and execute strategic initiatives for long-range planning and lifecycle management for various automation platforms
• Create, implement, and adhere to operational and technical standards, best practices, processes, and procedures
• Evaluate new technologies and recommend solutions
• Analyze client feedback to identify how test gaps and suggested mitigations will affect the test automation architecture
• Analyze current healthcare processes and identify areas for improvement
• Collaborate with healthcare professionals and administrators to understand their needs and challenges
• Monitor and evaluate the effectiveness of implemented changes
• Ensure compliance with healthcare regulations and standards
• Use data analysis tools to track performance metrics and identify trends
• Provide ongoing support and guidance to operations teams during the implementation phase
• Develop and maintain solid relationships with clients and stakeholders
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• College Graduate
• 3+ experience with Process improvement methodologies, such as Lean, Six Sigma
• 3+ years experience in Project Management, managing multiple projects, utilizing MS Project or similar tools
• Experience with data analysis and performance metrics
• Experience in change management and stakeholder engagement
• Experience in Contact Center healthcare process improvement
• Solid understanding of healthcare operations and regulations
• Proficiency in process mapping and workflow analysis tools
• Ability to facilitate calls and meetings
• Knowledge of healthcare information systems and technology
• Proficient in Microsoft 365 core applications

Preferred Qualifications:

• Experience in facilitating training sessions and workshops
• RCM background, in an Acute setting
• Ability to work independently and as part of a team
• Proven exceptional communication and interpersonal skills
• Proven excellent analytical and problem-solving skills
• Solid organizational skills and attention to detail

• Ability to adapt to changing environments and priorities

• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.