Trainer (BPO)

1 day ago

Makati City, National Capital Region, Philippines Lean Solutions Group Full time $40,000 - $80,000 per year

Overview

The Trainer will be primarily responsible for facilitating engaging and effective training sessions for new hires and existing employees. This role focuses on ensuring that participants gain the necessary knowledge, skills, and confidence to perform their roles successfully. The Trainer will act as a mentor, coach, and guide in the learning journey—creating a positive and interactive training environment that supports employee growth and organizational success.

Key Responsibilities

Training Facilitation

  • Deliver instructor-led training sessions for new hires, tenured employees, and cross-training initiatives.
  • Facilitate group discussions, role-playing, and other interactive learning activities to ensure engagement and knowledge retention.
  • Adapt facilitation techniques to different learning styles and participant needs.
  • Provide real-time feedback, coaching, and encouragement to trainees.
  • Ensure all participants meet training requirements and demonstrate the required skills before transitioning to operations.

Learner Engagement & Assessment

  • Create an inclusive and motivating learning environment where participants feel encouraged to engage and participate.
  • Monitor trainee progress and identify individuals who may need additional support.
  • Administer assessments, quizzes, or simulations to measure learning outcomes.
  • Provide constructive feedback and action plans for trainees needing performance improvement.

Training Support

  • Prepare training rooms, materials, and technology tools needed for smooth facilitation.
  • Ensure all training content is delivered according to curriculum guidelines and organizational standards.
  • Maintain accurate records of trainee attendance, performance, and feedback.
  • Escalate training-related issues to the Training Manager when necessary.

Quality & Continuous Improvement

  • Gather feedback from trainees to improve training delivery and session effectiveness.
  • Recommend improvements in facilitation methods and participant engagement strategies.
  • Ensure training sessions are delivered consistently and meet quality standards.
Qualifications
  • Bachelor's degree in Education, Communication, Human Resources, or related field (preferred).
  • Experience in training facilitation, coaching, or teaching, ideally within a corporate or BPO environment.
  • Strong presentation, communication, and interpersonal skills.
  • Ability to handle diverse groups of learners with patience and professionalism.
  • Skilled in creating an engaging, positive, and structured learning environment.
  • Comfortable with using training tools, presentation software, and online learning platforms.
Key Competencies
  • Facilitation skills – Ability to engage and guide learners effectively.
  • Adaptability – Flexibility in adjusting training methods to meet participant needs.
  • Coaching mindset – Encouraging, motivating, and supporting learners to succeed.
  • Strong communication – Clear, concise, and impactful delivery.
  • Professional presence – Charismatic and confident in leading groups.
Performance Expectations
  • Achieve high trainee satisfaction scores (95% or above).
  • Ensure >90% training completion and certification rate.
  • Deliver training sessions on time and in line with established schedules.
  • Maintain punctuality, preparedness, and responsiveness in all training activities.
  • Demonstrate consistent professionalism and alignment with company values.

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