Trainer (BPO)

The Trainer will be primarily responsible for facilitating engaging and effective training sessions for new hires and existing employees. This role focuses on ensuring that participants gain the necessary knowledge, skills, and confidence to perform their roles successfully. The Trainer will act as a mentor, coach, and guide in the learning journey—creating a positive and interactive training environment that supports employee growth and organizational success.Key ResponsibilitiesTraining FacilitationDeliver instructor-led training sessions for new hires, tenured employees, and cross-training initiatives.Facilitate group discussions, role-playing, and other interactive learning activities to ensure engagement and knowledge retention.Adapt facilitation techniques to different learning styles and participant needs.Provide real-time feedback, coaching, and encouragement to trainees.Ensure all participants meet training requirements and demonstrate the required skills before transitioning to operations.Learner Engagement & AssessmentCreate an inclusive and motivating learning environment where participants feel encouraged to engage and participate.Monitor trainee progress and identify individuals who may need additional support.Administer assessments, quizzes, or simulations to measure learning outcomes.Provide constructive feedback and action plans for trainees needing performance improvement.Training SupportPrepare training rooms, materials, and technology tools needed for smooth facilitation.Ensure all training content is delivered according to curriculum guidelines and organizational standards.Maintain accurate records of trainee attendance, performance, and feedback.Escalate training-related issues to the Training Manager when necessary.Quality & Continuous ImprovementGather feedback from trainees to improve training delivery and session effectiveness.Recommend improvements in facilitation methods and participant engagement strategies.Ensure training sessions are delivered consistently and meet quality standards.QualificationsBachelor's degree in Education, Communication, Human Resources, or related field (preferred).Experience in training facilitation, coaching, or teaching, ideally within a corporate or BPO environment.Strong presentation, communication, and interpersonal skills.Ability to handle diverse groups of learners with patience and professionalism.Skilled in creating an engaging, positive, and structured learning environment.Comfortable with using training tools, presentation software, and online learning platforms.Key CompetenciesFacilitation skills – Ability to engage and guide learners effectively.Adaptability – Flexibility in adjusting training methods to meet participant needs.Coaching mindset – Encouraging, motivating, and supporting learners to succeed.Strong communication – Clear, concise, and impactful delivery.Professional presence – Charismatic and confident in leading groups.Performance ExpectationsAchieve high trainee satisfaction scores (95% or above).Ensure >90% training completion and certification rate.Deliver training sessions on time and in line with established schedules.Maintain punctuality, preparedness, and responsiveness in all training activities.Demonstrate consistent professionalism and alignment with company values.Stay Connected with UsFor more updates and details about life at Lean Solutions Group Philippines, follow us on our social media channels:LinkedIn: Lean Solutions GroupFacebook: Lean Solutions Group - PhilippinesInstagram: @lsgph_2025