People & Service Development Manager

7 days ago

Mandaluyong City, National Capital Region, Philippines Figaro Coffee Systems, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

We are seeking a highly skilled professional with experience in top-tier restaurants or hospitality brands to elevate our customer service, training, and store operations. This person will ensure consistent, high-quality service across all branches, develop training programs, and instill a culture of excellence.

A Specific Responsibilities

  1. Customer Service Standards
  2. Develop, implement, and enforce consistent service standards across all stores.
  3. Conduct regular store audits to evaluate customer experience and operational efficiency.
  4. Resolve escalated service issues and coach teams on best practices.
  5. Training & Development
  6. Design and deliver training programs for store staff, supervisors, and managers.
  7. Create training manuals, SOPs, and role-play exercises to improve communication and hospitality.
  8. Develop a "service culture" program to improve mindset, professionalism, and consistency.
  9. Operations & Quality Control
  10. Partner with Operations Managers to streamline processes and eliminate inefficiencies.
  11. Ensure product quality, store cleanliness, and customer touchpoints meet company standards.
  12. Implement checklists, scorecards, and measurable KPIs for staff performance.
  13. People Development
  14. Mentor and coach store managers in leadership, service recovery, and team management.
  15. Identify training gaps and establish refresher courses.
  16. Help recruit and evaluate front-line staff with higher hospitality standards.

  • People Technology Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines aimi Full time ₱900,000 - ₱1,200,000 per year

    Location: Mandaluyong CityWork Setup: HybridEmployment Type: Full-TimeExperience Level: Mid to Senior (3–5 years)What You'll Be Doing: Workday Integrations·      Build, test, and maintain integrations using EIBs, APIs (SOAP/REST), Core Connectors, and Web Services.·      Manage integration security groups and users.·      Troubleshoot...

  • People Technology Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines TigerUX Full time ₱600,000 - ₱1,200,000 per year

    Workday IntegrationsDesign, build, test, and maintain integrations (core connectors, Web services, API, SOAP, REST, Raas) between Workday and internal/external systems.Create, transform & launch Enterprise Interface Builders (EIBs).Create and maintain integration security groups and users.Troubleshoot and resolve integration issues, ensuring data accuracy...

  • People Technology Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱1,300,000 - ₱1,560,000 per year

    Workday IntegrationsDesign, build, test, and maintain integrations (core connectors, Web services, API, SOAP, REST, Raas) between Workday and internal/external systems.Create, transform & launch Enterprise Interface Builders (EIBs).Create and maintain integration security groups and users.Troubleshoot and resolve integration issues, ensuring data accuracy...

  • People Technology Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱1,300,000 - ₱1,560,000 per year

    DUTIES and RESPONSIBILITIES:Workday Integrations:Design, build, test, and maintain integrations (core connectors, Web services, API, SOAP, REST, Raas) betweenWorkday and internal/external systems.Create, transform & launch Enterprise Interface Builders (EIBs).Create and maintain integration security groups and users.Troubleshoot and resolve integration...

  • People Management

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Cobden & Carter International Full time

    Description The People Management & Development Head is responsible for leading, planning, developing, and overseeing all facets of Human Resources from Talent Acquisition, Rewards Management, People Engagement & Communications, Labor Relations, Talent Management and Learning & Development. This person will develop a clear functional strategy aimed at...

  • People & Culture Associate - Project Based

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time $104,000 - $130,878 per year

    About Jardine Service Centre Philippines (JSC)Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating...

  • Service Delivery Manager, Retail

    5 days ago

    Quezon City, National Capital Region, Philippines PEOPLE PROFILERS Full time $70,000 - $120,000 per year

    Responsibilities:1. Initial Service Design and Implementation (Establishment Phase):Function Design & Strategy Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning service structures with customer objectives.Stakeholder Engagement: Act as the primary liaison with internal and external...

  • HR Data

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines DILLINGER 1903 Full time ₱1,200,000 - ₱1,560,000 per year

    Location: Mandaluyong CityWork Setup: HybridEmployment Type: Full-TimeExperience Level: Mid to Senior (3–5 years)What You'll Be Doing:Workday Integrations· Build, test, and maintain integrations using EIBs, APIs (SOAP/REST), Core Connectors, and Web Services.· Manage integration security groups and users.· Troubleshoot issues and ensure reliable data...

  • Robotic Process Automation Developer

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time $70,000 - $120,000 per year

    About Jardine Service Centre Philippines (JSC)Jardine Service Centre is an organization fully owned by Jardine Matheson in Hong Kong which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in China in 1832. JSC is responsible for providing back-office support to business units of Jardine Matheson (JML) by...

  • Finance Tower Manager – Accounts Payable

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time $104,000 - $130,878 per year

    About Jardine Service Centre Philippines (JSC)Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating...