csr

4 days ago

Taguig, National Capital Region, Philippines Primus@ Knowledge Specialist Full time ₱400,000 - ₱600,000 per year

Job Description:

  • Customer Interaction: Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.
  • Issue Resolution: Resolve product or service issues by addressing customer complaints, determining causes, and providing effective solutions. Handle complaints professionally, offering appropriate alternatives within Service Level Agreements (SLAs).
  • Trust Building: Build and maintain trust-based relationships through open and interactive communication, engaging customers to provide exceptional service.
  • Reporting: Generate detailed product or service reports by analyzing customer information collected via the CRM system, contributing to team goals and performance targets.
  • Documentation: Document customer interactions, process accounts, and maintain accurate records in the CRM system, following established communication procedures, guidelines, and policies.
  • Policy Management: Manage policy changes and renewals effectively, offering accurate information about company policies and procedures as per FAQs and company resources.
  • Target Achievement: Achieve personal and team targets for call and inquiry handling, going above and beyond to meet customer needs.

Qualifications:

  • High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
  • At least one year experience in customer service, preferably in the financial services or lending industry.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Must be willing to work in a start-up environment.
  • Willingness to work a flexible and variable schedule.

  • CSR – Financial Services

    4 days ago

    Taguig, National Capital Region, Philippines Bill Gosling Outsourcing Full time

    Join our growing team as a Customer Service Representative in Taguig CityHandle inquiries from customers in a financial services account.Provide outstanding support and be rewarded with bonuses, perks, and growth opportunities.This is a full-time, onsite role at our BGC office.At least 2nd Year College (No BPO experience needed)SHS/HS Grad with 6 months BPO...

  • Mandarin CSR

    2 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱144,000 - ₱360,000 per year

    Position: Mandarin CSRSalary:Php 55,000 monthlyLocation: Taguig CitySet-up: OnsiteSchedule: NightshiftQualifications:Proficient in Mandarin and English languagesWith or without CSR experienceFamiliarity with Microsoft Office applications (Word, Excel)Professional and customer orientedCan work in NightshiftCan work in Taguig CityCan start ASAPJob Type:...

  • Associate CSR

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    About the job Associate (CSR) | Onsite | Dayshift Work Setup: Onsite in McKinley, Taguig Shift Schedule: Day shift; 5-day work including Saturday Target Start Date: On or before October 20 Requirements:At least 1.5 years as a voice CSR inbound and/or outbound in an international account Responsibilities: The customer service team member is the first point of...

  • Associate CSR

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱400,000 per year

    About the job Associate (CSR) | Onsite | DayshiftWork Setup: Onsite in McKinley, TaguigShift Schedule: Day shift; 5-day work including SaturdayTarget Start Date: On or before October 20Requirements:At least 1.5 years as a voice CSR inbound and/or outbound in an international accountResponsibilities:The customer service team member is the first point of...

  • CSR (Easy Process)

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱200,000 - ₱250,000 per year

    Ascendion Philippines ishiringfor CSR rolePosition: CSRSet up: On-Site (Monday-Friday Only)Work Location: Taguig, National Capital Region, PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPAt least 1 year relevant experienceProficiency in Customer Service, including...

  • Senior CSR Associate

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱250,000 per year

    About the job Senior Associate (CSR) | Onsite | DayshiftWork Setup: Onsite in McKinley, TaguigShift Schedule: Day shift; 5-day work including SaturdayTarget Start Date: On or before October 20Requirements:At least 2.5 years as a voice CSR inbound and/or outbound in an international accountResponsibilities:The customer service team member is the first point...

  • Senior CSR Associate

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱25,000 - ₱50,000 per year

    About the job Senior Associate (CSR) | Onsite | Dayshift Work Setup: Onsite in McKinley, Taguig Shift Schedule: Day shift; 5-day work including Saturday Target Start Date: On or before October 20 Requirements:At least 2.5 years as a voice CSR inbound and/or outbound in an international account Responsibilities: The customer service team member is the first...

  • CSR - banking/cards

    1 week ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱360,000 per year

    BENEFITS:HMO on day 1Vacation Leave CreditSick Leave Credits13th month payGovernment Mandated BenefitsCompany Profile: This IT Company has been in the industry for 60 years now and with headquarters in over 50 countries. This company is engage in technology services, AI, cloud and data.Position: CSRCompany Industry: IT CompanyOffice Address: Taguig or...

  • Dayshift CSR – Blended Account

    4 days ago

    Taguig, National Capital Region, Philippines Talent Tree Solutions Inc. Full time ₱228,000 - ₱264,000 per year

    We're looking for Customer Service Representatives (CSR) to join our BPO team in Taguig This is a blended account (calls, email, chat, and virtual support) with a predominantly dayshift schedule ideal for those seeking work-life balance while building a career in the call center industry.RequirementsSenior High School (SHS) graduates may applyAt least 1 year...

  • CSR Retirement LOB

    1 week ago

    Taguig, National Capital Region, Philippines Elevare dynamics Full time ₱360,000 per year

    / RequirementsRole: CSR Retirement LOBWork Set-up: OnsiteLevel: SPESite Location: TaguigSchedule: night shiftSalary: PHP 50,000Target Start date: 16-DecQualifications:• Must be a High School Graduate (Old Curriculum), Senior High School Graduate, or have completed at least 2 years in college with no back subjects• With Banking/Financial/Billing/Insurance...