csr

4 days ago

Taguig, National Capital Region, Philippines Primus@ Knowledge Specialist Full time ₱400,000 - ₱600,000 per year

Job Description:

  • Customer Interaction: Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.
  • Issue Resolution: Resolve product or service issues by addressing customer complaints, determining causes, and providing effective solutions. Handle complaints professionally, offering appropriate alternatives within Service Level Agreements (SLAs).
  • Trust Building: Build and maintain trust-based relationships through open and interactive communication, engaging customers to provide exceptional service.
  • Reporting: Generate detailed product or service reports by analyzing customer information collected via the CRM system, contributing to team goals and performance targets.
  • Documentation: Document customer interactions, process accounts, and maintain accurate records in the CRM system, following established communication procedures, guidelines, and policies.
  • Policy Management: Manage policy changes and renewals effectively, offering accurate information about company policies and procedures as per FAQs and company resources.
  • Target Achievement: Achieve personal and team targets for call and inquiry handling, going above and beyond to meet customer needs.

Qualifications:

  • High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
  • At least one year experience in customer service, preferably in the financial services or lending industry.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Must be willing to work in a start-up environment.
  • Willingness to work a flexible and variable schedule.

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