Program Manager Education

We are seeking a Program Manager based in the Philippines who can quickly learn workflows, manage customer and researcher communications, and take full ownership of processes within weeks.

This is a high-ownership role: you will not only follow structured steps but also use judgment to refine work, suggest improvements, and push back when something is unclear or inefficient. This position is ideal for someone who thrives on structure, values precision, and wants to make a direct impact by ensuring communication and processes run smoothly.

About us: Nova Scholar is a nonprofit founded by Stanford researchers to make world-class academic and research opportunities accessible to ambitious high school students,especially those from underserved backgrounds. Since 2022, we've supported 500+ students with mentoring, scholarships, and innovative online programs in research, AI, and more.

Key Responsibilities

Email Communication & Quality Control

• Draft, refine, send, and follow up on customer and partner emails.
• Quickly learn and internalize templates and workflows, adapting them for clarity, tone, and accuracy.
• Ensure all communications are professional and approval-ready.

Process Execution & Improvement

• Execute workflows end-to-end: sending → tracking → following up → closing.
• Document progress and flag bottlenecks.
• Identify inefficiencies, propose improvements, and adapt workflows.

Customer Service & Relationship Building

• Deliver excellent customer service through clear, timely, and professional responses.
• Anticipate customer needs rather than only reacting.
• Resolve most issues independently; escalate only when appropriate.

Program Ownership

• Take responsibility for outcomes, not just tasks.
• Push back respectfully when workflows seem inefficient or unclear, and propose alternatives.
• Support leadership in refining templates and workflows.

Qualifications

Essential

• Excellent written and verbal communication skills in English.
• 2+ years of experience in program coordination, customer service, or operations.
• Demonstrated ability to follow structured processes while applying judgment.
• High level of initiative, ownership, and accountability.
• Organized, detail-oriented, and able to manage multiple priorities.

Preferred

• Advanced education (Master's degree, postgraduate training, or strong academic/research exposure).
• Experience working with researchers, academics, or other complex professional stakeholders.

Day Plan

First 2 Weeks – Training & Initial Execution

• Walk through workflows and systems with manager guidance.
• Internalize templates, scripts, and FAQs.
• Begin sending and tracking emails under light supervision.
• Shadow communication reviews to understand refinement and approval standards. Success = Able to draft and send supervised emails, correctly follow workflows, and demonstrate understanding of templates and FAQs.

Weeks 3–6 – Execution with Guidance

• Manage email workflows independently with periodic check-ins.
• Handle customer service queries with growing confidence.
• Refine communications for tone and accuracy before sending.
• Flag unclear or inefficient steps, suggest improvements. Success = Manage communications with minimal supervision; refine independently; propose at least one process improvement.

Weeks 7–12 – Full Ownership & Improvement

• Operate as independent owner of communication and outreach workflows.
• Confidently handle escalations and sensitive customer interactions.
• Proactively refine templates, processes, and FAQs.
• Mentor newer hires or document improved workflows for the team. Success = Fully own communication processes; consistently meet KPIs; demonstrate leadership by improving workflows and mentoring peers.

Job Type: Part-time

Pay: Php45, Php50,000.00 per month

Expected hours: 10 – 20 per week

Work Location: Remote