Current jobs related to Customer Support Assistant Manager - Makati City, National Capital Region - Cambridge University Press & Assessment

  • Marine Assistant Operation Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per year

    ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...

  • Customer Service Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱300,000 per year

    Customer Service AssistantJob SummaryThe Customer Service Assistant provides frontline support to customers by handling inquiries, processing orders, and addressing concerns. This role also maintains customer records, coordinates with internal teams, and ensures a smooth customer experience.ResponsibilitiesRespond to customer inquiries and concerns through...

  • Customer Engagement Assistant Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Manulife Full time $80,000 - $120,000 per year

    We are looking for a results-oriented Customer Engagement Specialist to join our Growth Marketing team at Manulife Philippines. This role supports the design and execution of customer engagement strategies that drive growth, improve loyalty, and increase the lifetime value of customer relationships.Position Responsibilities:Customer Growth Initiatives:...

  • Training Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱600,000 - ₱1,200,000 per year

    Job DescriptionDeliver virtual training sessions and support MSME customers in adopting and effectively using online banking platforms. Tailor content to MSME needs - such as account management, payments, digital lending, and cash flow tools - ensuring practical understanding and usage.QualificationsBachelor's degree in Finance, Business, IT, or...

  • Customer Support Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Vault Outsourcing Opc Full time ₱500,000 - ₱1,000,000 per year

    About the job Customer Support Agent Job Summary: The Customer Support Agent is responsible for assisting customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and efficient customer experience. This includes handling inbound calls and responding to customer emails via CRM systems. Customer Support Agents...

  • Customer Support

    1 week ago

    Makati City, National Capital Region, Philippines Solenis Full time ₱104,000 - ₱130,878 per year

    Customer Service IIJob DescriptionResponsibilitiesOrder ManagementProcess all orders efficiently, accurately and in line with policies and proceduresRun and follow up on various control reports to ensure that the order to payment process is fulfilled.Complaint ManagementHandle and close customer complaints on timeCollaborate with other functions to close...

  • Customer Care Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Cosmetigroup Intl. Corp. Full time $40,000 - $60,000 per year

    The Customer Care Assistant plays a vital role in ensuring an exceptional customer experience for our cosmetics brand. This role is responsible for addressing customer inquiries, providing product recommendations, processing orders, handling complaints, and ensuring timely resolution of issues. They serve as a brand ambassador, promoting the company's values...

  • Marketing Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Global Visa Support Full time ₱18,000 - ₱250,000 per year

    Global Visa Support is an immigration and education consultancy with a Head Office in London, offices in the Philippines, Canada, India and Portugal. We are expanding our operations to several locations in the Philippines and are looking for people to promote our immigration and overseas education programs.The ideal candidate will lead our marketing...

  • Customer Support Advocate

    2 weeks ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time $40,000 - $80,000 per year

    Why you'll love Softchoice: At Softchoice, our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential...

  • customer service assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Kaiser International Healthgroup Inc. Full time $4,000 - $6,000 per year

    About the role Kaiser International Healthgroup Inc. is seeking a passionate and dedicated Customer Service Assistant to join our team in Makati City, Metro Manila. As a full-time role, you will play a crucial part in delivering exceptional customer service and support to our valued clients.What you'll be doingProviding professional and courteous assistance...

Customer Support Assistant Manager

2 weeks ago

Makati City, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱32,000 - ₱43,000 per year

NOTE: When you click the apply button, you will be re-directed to Cambridge University Press & Assessment's website where you will be required to create a profile and upload a copy of your CV to complete your application. Please ensure all fields are filled out to ensure your application will progress. Applications sent via email will not be entertained for internal security purposes.

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 4PM to 12PM Manila time

Pay range: Php 32,000 to 43,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are seeking for enthusiastic and dynamic Customer Support Assistant Manager (1 for Quality and 1 for Finance), who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever-increasing demand for our services.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

The organization offers a wide range of benefits and opportunities including:

  • Regular Employment on Day 1

  • HMO Coverage (with free 2 dependents) and Life Insurance on Day 1

  • Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)

  • Vesting/Retirement package

  • Opportunities for career growth and development

  • Access to well-being programs

  • Flexible schedule, hybrid work arrangement and work-life balance

  • Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Customer Support Assistant Manager (Quality)?

You will develop and implement quality assurance processes, monitor and evaluate customer support performance, and provide feedback and training to our support team.

Your goal will be to enhance customer satisfaction and ensure that our support team consistently delivers outstanding service.

Key accountabilities include:

  • Develop and implement quality assurance policies and procedures for the customer support team.

  • Moderate the quality assurance process with Customer Support Assistant Managers.

  • Provide constructive feedback and coaching to customer support advisors.

  • Analyse customer feedback and support metrics to identify areas for improvement.

  • Conduct regular quality assurance checks to ensure that customer support processes and interactions meet established standards.

What will you do as a Customer Support Assistant Manager (Finance)?

You will assist the Customer Support Manager – Finance and Quality Assurance to conduct audits on processes to ensure invoice dispute information is recorded accurately.

You will work closely with internal colleagues, providing finance data from invoice disputes to ensure that our products, services, and support meets the needs of our customer.

Key accountabilities include:

  • Respond to customer inquiries via phone and email in a timely and professional manner

  • Gaining specialist knowledge and assisting with training and supporting new colleagues

  • Collating contact data, customer feedback and insight

  • Collate and analyse customer entry and invoice data to enable you to provide invoices and detailed financial information to customers

  • You will create, update, and maintain financial reports for the Customer Support team

Please review the attached job description for further details on both roles.

What makes you the ideal candidate for this role?

  • Proficient use of Microsoft Office products (Outlook, Excel, Word. PowerBI)

  • Good communication skills, both written and verbal in English

  • Experience of learning management systems would be an advantage; full training will be given.

  • A proven track record in administration, ideally in a customer facing role and working with a large workload

  • Accuracy and excellent attention to detail

  • The ability to work effectively under pressure and to tight deadline

We will be reviewing applications on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.