IT Customer Service and Coordinator

2 hours ago

Quezon City, National Capital Region, Philippines Carabao Cloud Solutions, Inc. Full time ₱200,000 - ₱250,000 per year

Carabao Cloud Solutions, Inc. is a fast-growing company based in Tayabas, Quezon Province. We are in a pure onsite set-up here in the province that works with IT companies or MSPs in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

We aim to provide strong IT jobs with competitive salaries for the Quezon Province community. We'd also like to give this opportunity to those who are looking for a work-life balance and career growth. Combined with a lower cost of living and a healthier environment in Quezon, Carabao is indeed a great place to achieve your lifestyle and career aspirations.

Key Responsibilities

  • Serve as the first point of contact for customer inquiries and support requests through the company's ticketing system.

  • Triage and generate support tickets, ensuring all issues are properly logged, categorized, and prioritized based on urgency and impact.

  • Assign tickets to the appropriate IT support personnel or teams according to expertise, workload, and service level agreements (SLAs).

  • Monitor and track ticket progress, ensuring timely resolution and proactive follow-up with customers.

  • Coordinate across departments to facilitate resolution of multi-layered technical incidents.

  • Maintain accurate and detailed documentation within the ticketing system for transparency and reporting.

  • Collaborate with IT operations and support teams to streamline workflows, improve response times, and enhance overall service delivery.

Qualifications and Skills

  • Proficiency in using ticketing systems such as Autotask ConnectWise, Zendesk, Freshdesk, and / or ServiceNow for managing and tracking IT support requests.

  • Excellent English communication skills  both written and verbal with the ability to communicate clearly and professionally with clients and internal teams.

  • A customer-focused attitude and positive approach when handling client inquiries, technical issues, and escalations.

  • Minimum of one (1) year of experience in a BPO, IT support, or service desk environment

  • Strong organizational and multitasking skills, with the ability to prioritize and manage multiple tickets efficiently.

  • Willingness to work onsite in Tayabas, Quezon Province.

  • Customer Service Representative

    50 minutes ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱144,000 - ₱720,000 per year

    Customer Service RepresentativeWork Locations: Eastwood / Bridgetowne, Quezon CityWork Setup: Onsite | Schedule:Shifting | Employment Type: Full-TimeSalary Range: ₱16,000 – ₱25,000 (depending on account and experience)About the Role:We are looking for passionate and customer-focused individuals to join our growing team as Customer Service...

  • Customer Service Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines BruntWork Full time $25,000 - $40,000 per year

    This is a remote position. Job Title: Customer Service Coordinator Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. EST About Us Leading specialist in the frozen food manufacturing industry, offering cost-effective production, packaging, and development of high-quality frozen meals and packaged foods. As a USDA Certified facility with Gluten-Free,...

  • Customer Service Representative Head

    3 hours ago

    Quezon City, National Capital Region, Philippines PAPH TRAVEL AND TOURS Full time ₱20,000 - ₱60,000 per year

    Job SummaryThe CSR Head for the Travel Agency is responsible for overseeing the customer service department to ensure exceptional support and assistance to clients throughout their travel planning, booking, and post-travel experiences. This role leads the customer service team, manages escalations, monitors service quality, and ensures that every client...

  • Triage Coordinator

    2 hours ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱13,000 - ₱50,000 per year

    YOUR ROLEThe primary purpose of this role is to manage the triage process for Corporate Solutions change and enhancement requests. The Triage Coordinator ensures all stakeholders adhere to established processes, maintains up-to-date statuses, communicates delivery timelines, and organizes weekly meetings. The role also manages the request pipeline with...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Mandarin Service Desk Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱300,000 - ₱600,000 per year

    YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

  • Customer Service Specialist

    2 hours ago

    Marikina City, National Capital Region, Philippines Carlcare Service PH Inc. Full time ₱252,000 - ₱300,000 per year

    Provide administrative and operational support to service center teams in NCR and North Luzon. Handle data encoding, case monitoring, and documentation of customer and dealer transactions. Assist in processing warranty claims, parts requisitions, replacements, and refunds. Coordinate with technicians, logistics, warehouse, finance and dealer care teams...

  • Sales and Service Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines Aqua Add-On Systems Inc Full time ₱216,000 - ₱264,000 per year

    Sales and Service CoordinatorLocation: Quezon CityEmployment Type: Full-TimeAbout the Role:We are looking for a detail-oriented Sales and Service Coordinator to support our sales team and ensure smooth service operations for our water filtration products. You will handle customer inquiries, prepare quotes, schedule service visits, and coordinate with...

  • IT Project Coordinator

    1 week ago

    Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱300,000 - ₱360,000 per year

    CandidatesBudgetJob budget:Not sponsored Performance summaryData shown for Oct 1, Oct 10, 2025For more detailed data, visit the performance report.25Impressions5*Clicks1Applications Metrics over time*ImpressionsClicksApplicationsChoose a time granularity 10/0110/0210/0310/0410/0510/0610/0710/0810/0910/ Job post summaryDate posted: September 2, 2025Pay:...

  • Customer Service

    2 hours ago

    Makati City, National Capital Region, Philippines One CoreDev IT Inc. Full time ₱456,000 - ₱492,000 per year

    Position OverviewThis is a sales role where the majority of the day will be spent on the phone with prospective residents. To succeed you will need to be an excellent communicator with the ability to sell both over the phone and through email and sms.After a prospective new resident has their application approved the work for the leasing agent begins. The...